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| Multiexcerpt |
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| MultiExcerptName | Feature Overview |
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Product Review allows Allow your customers to submit feedback about a product. These can be vetted by an Administrator prior to publishing. |
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These ratings and reviews are displayed on the product detail page, and can influence and inform other users during their own buying process. Displaying genuine user reviews is a great way to build trust with your current and potential customers.
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Holding product reviews for an Administrator to approve or reject allows the
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opportunity to filter out spam or other inappropriate content.
This article will guide you through the approval and response process for product reviews on your site. For guidance on implementing ratings and review functionality for your customers, see our Product Reviews article.
Step-by-step guide
To Manage manage Product Reviews:
- In the CMS, navigate to Products & Categories → Product Review Approval.
- Any pending reviews will be displayed. You can also filter records by status:
- Approved
- NOT Approved
- Rejected
- Use the radio button to select the review you'd like to action.
- If you need to change something, click Modify. After you've edited, click OK to save.
- Approve or Reject the review by clicking the relevant button against the record.
- Approved product reviews will now appear on the website.
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| MultiExcerptName | Additional Info |
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| info |
The reviewing user will have the administrator's response emailed to them. |
If you wish to customise the format of this email template, simply navigate to Content → Emails and edit the Product Review Notification email.
For information on configuring Product Reviews, see Product Reviews
| Minimum Version Requirements |
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| MultiExcerptName | Minimum Version Requirements |
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| | 04.09.00 |
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| Prerequisites | |
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| Self Configurable |
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| MultiExcerptName | Self Configurable |
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| Yes |
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| Business Function |
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| MultiExcerptName | Business Function |
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| Behaviour & PersonalisationMarketing |
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| BPD Only? | |
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| B2B/B2C/Both |
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| MultiExcerptName | B2B/B2C/Both |
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| Both |
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| Ballpark Hours From CV (if opting for CV to complete self config component) | | Multiexcerpt |
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| MultiExcerptName | Ballpark Hours From CV (if opting for CV to complete self config component) |
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Ballpark Hours From CV (in addition to any self config required) | | Multiexcerpt |
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| MultiExcerptName | Ballpark Hours From CV (in addition to any self config required) |
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Contact Commerce Vision |
Third Party Costs |
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| MultiExcerptName | Third Party Costs |
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| MultiExcerptName | CMS Category |
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| CMS Categoryn/a
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Related help
| Content by Label |
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| showLabels | false |
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| max | 5 |
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| spaces | KB |
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| showSpace | false |
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| sort | modified |
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| reverse | true |
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| type | page |
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| cql | label = "product_content" and type = "page" and space = "KB" |
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| labels | kb-how-to-article |
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