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The Customer Self Service eCommerce Platform also allows for more complex scenarios where orders are shipped from non-store locations such as store warehouses and/or distribution warehouses, e.g., as a preference, for stock availability reasons, etc. The system can be set up so delivery availability and shipping rules include such locations or even default to them for certain store locations.

Use of Store Warehouses

Let's say a business has stores and store warehouses and wants shipping to default from the store warehouse when a Website User nominates a preferred Store and chooses 'delivery'. Store warehouses as alternative 'ship from' locations have been implemented on the site and enabled. In Store Location, the store warehouse code is set against the Store. This means display of product availability for delivery to the User will be based on stock levels at the store warehouse. Order details will include this warehouse's code.  

Use of Distribution Warehouses

Let's say a business has stores, store warehouses and also regional distribution warehouses and wants shipping to default from the distribution warehouse when a Website User nominates a certain Store and chooses 'delivery'. Distribution warehouses as alternative 'ship from' locations have been implemented on the site and enabled. In Store Locator, the distribution warehouse code is set against the Store. This means that display of product availability for delivery to the User will be based on stock levels at the distribution warehouse rather than the store or store warehouse.  Order details will include this warehouse's code. Notes - availability rules are set so (i) if the business uses store warehouses as well and a User does not set a preferred store, delivery availability will be based on the default store warehouse set against the Customer code; (ii) if a User selects a store and no distribution warehouse has been set for the store, the default 'ship from' location based on the Customer code will be used.    

These advanced Store and Warehouse options requires implementation by Commerce Vision. The inclusion of distribution warehouses is available for sites on versions 4.24+.