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Add Adds the facility to allow your customers to dispute outstanding invoices. |
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Lets your customers dispute outstanding invoices. |
Do you want to allow let customers to be able to query outstanding invoices and keep track of lodged queries? The Dispute Invoices feature allows customers to enter reasons for disputing an outstanding invoice. When the feature is enabled, outstanding invoices for all customers or those included by Role, Customer or User settings will have a button to allow the user to dispute the invoice and add a reason. Once that is done, the invoice is flagged as 'disputed' and the relevant team member alerted via email. The dispute can be rejected or edited... the configuration of an invoice dispute option where Users can lodge disputes against any outstanding invoices in their account (in the Account Statement Enquiry screen). When an invoice dispute is lodged, updated or resolved, notification emails will be sent to a nominated team member.
Step-by-step guide
1. Enable and configure Dispute Invoices
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