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Unlock Another CMS User

A CMS user in your company can unlock a user whose account is locked due to too many failed attempts. NOTE - If there are no other CMS users in your company, your account can be unlocked by Commerce Vision.

To unlock a CMS user:

1. In CMS, go to Users → CMS Users.
   
   
2. In User Search, find the user.
   
   
3. A locked user will have the Locked button next to them. Click on it to unlock the user.
    
   
   

NOTE - The Locked button is also displayed in the Edit User's page. 

Password Changes

• When two-factor authentication is active for the User, a Password change by the User must be authorised by entering a valid PIN.

To change the CMS password,

1. While logged into CMS, hover over the icon on the top right corner of the screen.
   
   
2. In the menu displayed, select Manage Account.
   
   
   
3. In the 'Change Password' panel, enter the Current/New Password details. 
    
   
   
4. In Two-Factor Authentication Required, enter a valid PIN obtained from the authenticator app.
   
   
5. Click Change Password.

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Resetting your 2FA

• A User can reset 2FA for their CMS login. They must be logged into the CMS at the time.

1. In the CMS, hover over the icon on the top right corner of the screen.
   
   
2. In the menu displayed, select Manage Account.
    
   
   
3. In the Manage Account screen, click the Two-Factor Authentication Setup button.  
   
4. In the Setup Two-Factor Authentication screen, you will see a generated 'Manual Entry Key' and a 'QR Code'. 
   
   
   
5. In your authenticating device, open the authenticator app and either scan the QR Code or type in the Manual Entry Key. NOTE - if the 'Manual Entry Key' option is used, ensure 'Time-Based' is selected if you are asked to select a 'Type of Key' option.
   
   
6. The Authenticator app will generate a PIN. Enter this PIN in Verify Setup by Entering Authenticator App PIN.
   
   
7. Click Verify and Save. If the PIN is valid, setup is successful and you will be logged into CMS. NOTE - A popup error message will display if the PIN is invalid.  

For Administrators

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Reset 2FA by Admin

CMS Administrators and Commerce Vision can clear the current authentication set up by a User by resetting the User's authentication. This step is required if forced two-factor authentication is to be disabled for a User or the User has lost access to their current authentication.

To reset a User's authentication,

1. Navigate to Users → CMS Users.
   
   
2. Use the User Search tool to find the specific User and click Edit.
   
   
3. Scroll down to the Two-Factor Authentication (2FA) section.
   
   
4. When a User has a current authentication set up, the Reset Two-Factor Authentication for User button will appear. 
   
5. Click the Reset Two-Factor Authentication for User button. 
   
6. In the Reset Two-Factor Authentication popup, click OK to confirm you want to delete the current authentication.    

Force two-factor authentication on a User

NOTE - This section only applies if 2FA is not globally active.

CMS Administrators can make two-factor authentication mandatory (forced) for Users. Forced authentication must be enabled for each User individually as the global setting is OFF. 

To enable two-factor authentication for a User,

1. Navigate to Users → CMS Users.
   
   
2. Use the User Search tool to find the User and click Edit. 
   
   
3. Scroll down to the Two-Factor Authentication (2FA) section.
   
   
4. Toggle ON Override Global 2FA Configuration.
   
   
   
   
5. Once Override Global 2FA Configuration is on, the Enable 2FA Configuration for User toggle will display. Toggle this ON. 
   
   
6. To save the setting, click Save & Exit.
   
   
7. When a user has set up their authentication, Administrators will see a red Reset two factor Authentication for User button in the Two-Factor Authentication (2FA) section.
   
   
   
   

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