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As an extra layer of security, two-factor authentication is available for CMS User logins. When it is active for a User, they are required to enter their password and verify the login through a PIN (passcode) generated provided by an authenticator app on their personal device. This two step procedure is designed to ensure that the person logging into the CMS is the owner of that account. There are two ways to activate two-factor authentication for a User. CMS Administrators can turn it on in a CMS User account so the process enable it for that User so that it is is mandatory (forced) for that Userrequirement. Or a the User can decide to opt-in voluntarily and initiate set it up themselves.
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To use two-factor authentication, a User must have the following ready:
There are a number of third party Authenticator apps available and free that Users can easily download to their personal devices. Some common popular ones are Authy, Microsoft Authenticator, and Google Authenticator. NOTE - The authenticating procedure may vary slightly for different apps but they all involve the scanning of a QR Code or entering an entry key, and obtaining the authentication PIN for login. |
Two-factor
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Authentication and CMS
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Login Procedures
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Initial
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Setup for
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Forced User
When two-factor authentication has been switched on for a User enabled by the Administrator, they the User will be asked required to set up the two-factor authentication when they next attempt to login . Once the User has successfully set up the procedure, the authenticator app will save the CMS authentication account for future logins. At each subsequent login, they just have to open the app on the same device and nominate the account they are logging into. A PIN will automatically be generated.to CMS.
Procedure for User:
- At the CMS login screen, enter your Username and Password, then click Login.
- Instead of being logged in, the Authentication popup displays.
- Open the authenticator app on your authenticating device.
- Either scan the QR Code or type in the Manual Entry Key. NOTE - if the 'Manual Entry Key' option is used, ensure 'Time-Based' is selected if you are asked to select a 'Type of Key' option.
- The authenticator app generates a PIN that expires in a set amount of time. Enter this PIN in the Authentication popup.
- , Click Verify and Login. If the PIN is valid, access to CMS will be granted.
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Setup for Opt-in User
- A User can optionally add two-factor authentication to their CMS login process. To set this up, they must be logged
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- into the CMS at the time.
- In the CMS, hover over the
icon on the top right corner of the screen.
- In the menu displayed, select Manage Account.
- In the Manage Account screen, click the Two-Factor Authentication Setup button.
- In the Setup Two-Factor Authentication screen, you will see a generated 'Manual Entry Key' and a 'QR Code'.
- In your authenticating device, open the authenticator app and either scan the QR Code or type in the Manual Entry Key. NOTE - if the 'Manual Entry Key' option is used, ensure 'Time-Based' is selected if you are asked to select a 'Type of Key' option.
- The Authenticator app generates will generate a PIN. Enter this PIN in Verify Setup by Entering Authenticator App PIN.
- Click Verify and Save. If the PIN is valid, setup is successful and authentication is complete. you will be logged into CMS. NOTE - A popup error message will display if the PIN is invalid.
Subsequent
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Logins
- Once a User has successfully set up two-factor authentication, the authenticator app saves the
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- account for CMS login. At the next login
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- , the User
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- simply opens the authenticator app in their device to obtain a valid PIN. This PIN is entered after the Username/Password step.
Failed
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Logins
- The User has five attempts at logging in. After the fifth failed attempt, they will be locked out for an hour.
Password
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Changes
- If two-factor authentication is active for the User, a Password change by the User must be authorised by entering a valid PIN.
To change the CMS password,
- While logged into CMS, hover over the
- In the menu displayed, select Manage Account.
- In the 'Change Password' panel, enter the Current/New Password details.
- In Two-Factor Authentication Required, enter a valid PIN obtained from the authenticator app.
- Click Change Password.
Authentication
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Resets
Reset by User
- An authenticated User can reset
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- and set up a new authentication when logged in CMS. To reset authentication, they just follow the steps for
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- Setup for Opt-in User. Once the procedure is completed, the new authentication will automatically replace the old one.
Loss of
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Authentication Access
If a User 's has lost access to their current authentication account is no longer available, e.g., the device is lost, they must can contact their CMS Administrator or Commerce Vision and to ask for an account reset. Once the current authentication is deleted, the User can set it up two-factor authentication again.
Force two-factor authentication on a User
CMS Administrators can make two-factor authentication mandatory (forced) for Users. This Forced authentication must be enabled individually for each User in their CMS User accountindividually.
To turn on enable two-factor authentication for a User,
- Navigate to Users → CMS Users.
- Use the User Search tool to find the User and click Edit.
- Scroll down to the Two-Factor Authentication section.
- Toggle ON Override Forced Global Two Factor State.
- Once Override Forced Global Two Factor State is enabledon, the User Specific Override toggle will be displayeddisplay. Toggle this ON.
- Click Save & Exit.
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Administrators can disable forced authentication for a User by toggling OFF Override Forced Global Two Factor State and User Specific Override and saving the change. However, if the User has set up a current authentication, the system will not permit disabling the feature until the authentication has been cleared (CMS User Login (Two-factor authentication)). |
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Reset two-factor authentication on a User
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CMS Administrators and Commerce Vision can delete the current authentication set up for a User by resetting the User's authentication .
To reset a User's authentication,
- Navigate to Users → CMS Users.
- Use the User Search tool to find the User and click Edit.
- Scroll down to the Two-Factor Authentication section.
- When a User has a current authentication set up, the Reset Two-Factor Authentication for User button will appear.
- Click the Reset Two-Factor Authentication for User button.
- In the Reset Two-Factor Authentication popup, click OK to confirm you want to delete the current authentication.
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