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2. They view various products on your site. Providing there is stock, some are flagged 'Available for Delivery' or 'Available for Pickup' only, or both.
| Available for Delivery only | Available for Pickup only | Available for Delivery and Pickup |
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3. The customer adds one or more products and starts checkout, first going to the Cart page.
| Delivery only products added | Pickup only product added | Delivery and Pickup product added | |||||
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Whether a Delivery Option is pre-selected depends on what is set in the Delivery Options - Click and Collect Widget. The system will only accept selection of 'Delivery'.
If the default option is Pickup or the customer selects it, a popup and error message will display. They will be asked to acknowledge the error by clicking 'Confirm' in the error message and 'OK' in the popup.
The system will then alert the customer that the Delivery Option will be changed to the available mode. The customer clicks 'OK'.
In the Delivery Options box, 'Delivery' is now selected.
| Whether a Delivery Option is pre-selected depends on what is set in the Delivery Options - Click and Collect Widget. The system will only accept selection of 'Pickup'.
If the default option is 'Delivery' or the customer selects it, a popup and error message will display. They will be asked to acknowledge the error by clicking 'Confirm' in the error message and 'OK' in the popup.
The system will then alert the customer that the Delivery Option will be changed to the available mode. The customer clicks 'OK'.
| Whether a Delivery Option is pre-selected depends on what is set in the Delivery Options - Click and Collect Widget. The system will accept either 'Delivery' or 'Pickup' in the Delivery Options box. For the product line, a Delivery Method dropdown list is displayed. The default 'Use Order Delivery Method' will use what has been selected in the Delivery Options box. But the customer can choose a specific delivery mode that applies only to this product. It will override what is in the Delivery Options box if they don't match.
If there is a mismatch of available delivery methods, the system will alert the customer that the Delivery Options mode does not match the user-selected mode. The customer clicks 'OK'.
In the Delivery Options box, the mode will be changed to match the user-selected mode.
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What if the customer's cart has products with a mixture of modes?
| Cart contents with mixed mode products |
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Here is a cart with a mix of products that are 'delivery only', 'pickup only' and both.
In Delivery Options, the customer selects 'Delivery', which can be applied to the product available for delivery (CV150) and the one that can be shipped or picked up (CV152). But CV151 is available for pickup only. The error message and popup display to alert the customer that one order line is for pickup.
After the messages have been acknowledged by the customer, they are returned to the cart. The system will process the products in two modes. (NOTE -The customer can also select either mode for the product that is available in both modes. ) The customer continues to check out. Since the order contains both delivery and pickup items, the form will display both delivery and pickup sections. The customer enters their delivery address and any delivery instructions, and any pickup instructions. The Freight Options section displays freight calculated only for products to be shipped.
The Checkout Summary contains both delivery and pickup information.
The customer's confirmation email will contain both delivery and pickup information.
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Add/Edit Email Delivery Instructions
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