Customising Order Status Descriptions

Customer Self Service allows for modification of ERP order status descriptions, meaning they can be tailored to business needs.

For example, it may not be advisable for a Customer to see their order is on 'Credit Hold'. The business my deem it preferable for the status to be 'Contact Customer Service' (or similar).

Customising these Order Tracking status descriptions is quite simple, as detailed below.

Step-by-step guide

To Customise the Order Status Description:

1. Login as an Administrator.
2. Navigate to 'Settings - Messages'.
3. Scroll to the 'Order Status Description' table and locate the Order Status to be edited.
4. Select the record by clicking the radio button to the left of the Code.
5. Click 'Modify'.
6. The 'Description' and 'Status Tool Tip' fields will become editable. Update text as required. 
   • Description - this is the Order Status Description the customer sees when tracking orders. 
   • Status Tool Tip - this is the corresponding ERP Order Status and code; for reference by site Administrators.
7. Click 'OK' to save changes

Related help

• Page:
  Preferred Delivery Date
• Page:
  How Order Integration Works
• Page:
  Standing Orders Settings
• Page:
  Order Templates
• Page:
  Online Returns