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We will be adding FAQs from questions our Support team has received. New items will be added as they come.
If you have a question, feel free to write to us or add a comment below.
Content
Q: I uploaded an image but on our website, the image's colours are different from the original's. Why?
A: There are a number of factors that affect the rendering of colours for images on your website, e.g., different browsers.
One common issue relates to the colour mode set for the original image. You might have edited and saved the image in CMYK colour mode, which is typically used for print. During the CMS upload, the mode will be converted to RGB for online display. This process might result in the colour changes you're seeing. So when designing an image for your website, make sure the colour mode is set to RGB in the first place.
Here is an article that may provide useful information.
Orders
Q: On my customer's Order History screen, I see orders that already have the status: Completed Orders. Will such orders disappear from this screen and move to Account Enquiry or Pay Accounts? If so, how long after an order is completed is it moved?
A: The Order History is a record of ALL orders and will always include completed orders. Pay Accounts is only for outstanding invoices.
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