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Manually re-test and complete failing or hanging eWAY payment. |
Overview
In the event of an eWAY payment failing or hanging, CSS might not receive notification that the payment has completed processing. In this case, the payment's status might need to be manually re-tested and completed if payment was successful. This is done via the new 'CustPaymentStatusRecheck.aspx' page.
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- Login as an Administrator.
- Navigate to Content → Menu Editor (/zMenus.aspx).
Select the required Role via radio button.
Warning This page should only be made accessible to Administrator role(s)
Click Parent Items.
- Select a top level menu item under which to add the page (or create a new menu item where the new page will be set up).
- Click New.
Enter 'CustPaymentStatusRecheck.aspx' for the Page Name and populate the remaining fields as required. See Adding Add a New Menu Item for further information.
Warning Ensure the 'Requires Authentication' flag is ticked.
- Click OK to save.
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