An email notification can be sent to users when their orders have shipped. The standard email template can be customised to include or exclude a range of information, including whether to show backordered items, and the email message can be edited.
Admin can enable Order Shipped notifications by completing these three processes:
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3. Customise the Order Shipped Email Template
This step procedure allows you to configure and edit the email message.
- In the CMS, navigate to Content → Emails.
- Find the Order Shipped Email template, and click Edit.
Configure, add, or disable widgets as required. (The standard widgets that render this email message are automatically included.)
HereYou can refer to each widget's guide for all customisations but here is a list of some helpful
information you can include/exclude:ones:
Message Widget Example Include or exclude user
- Order Comments
- Delivery Instructions
- Authority to Leave
Email Delivery Instructions
Backordered items in a separate column Email Order Summary When enabled, after the stock validation process (e.g., from your ERP), backordered products/quantities are displayed separately to those shipped.
NOTE - This feature is available for versions 4.31+
Multiexcerpt include
MultiExcerptName 4.25 PageWithExcerpt LTS 2021 actual min. versions
- When you have finished editing the template, you can send yourself a test email. At the top right of the page, click 'Test Email...' . The sales order number needs to be valid and have the correct status.
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