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The Carrier's order tracking URL with the consignment note expressed as a parameter.
See this doc for a list of common URLs (https://help.commercevision.com.au/hc/en-us/articles/201395495)
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Delivery Instructions
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This text will be inserted into the first line of Delivery Instructions for this carrier. Not editable by the end user.
30 character limit (as per PRONTO field).
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For per kilogram charges, it is essential to have weight data populated in the PRONTO Stock Master. This is also important for carriers with physical restrictions on consignment sizes or dimensions. |
3. Charging Zones
Each Carrier Code has its own Charging Zone table, where postcode ranges can be split up to attract different charge rates. Carrier Codes with no charging zone entered will never be displayed as a freight option to the end user (however they might still exist in the freight table for Track & Trace functions).
Note - before adding or editing Charging Zones for a carrier, ensure the required data on the Freight Countries tab has been entered.
Below is the Charging Zones table, with an explanation of each value. Fields marked with * are mandatory.
Charging Zones
| Field | Value |
| Country* | Country name for this carrier option. The values in this drop-down list are populated from the data on the 'Freight Countries' tab. |
| Region Description* | A short description of the region or zone. |
| Starting Postcode for this Zone* | The starting postcode (e.g. 4000 if this zone were to be all of Queensland). |
| Ending Postcode for this Zone | The ending postcode (e.g. 4999 if this zone were to be all of Queensland). |
| Delivery Lead Time | The number of days required to deliver from the warehouse to the destination. This value overrides the system setting default, and does not include the Shipping Lead Time (also in system settings). |
| Freight Option Method | The method by which charges are calculated for this zone. Either $/KG, or as a % of Order Total. |
| Basic Freight Calculations Only | If set to 'Yes', the system will only charge the value entered in the 'Basic Consignment Charge ($/Consignment)' field. The $/KG rate will not be added. |
| Basic Consignment Charge ($/Consignment) | The base charge amount which applies to this zone. |
| Basic KG Rate ($/KG) | The dollar per KG rate which applies to the order. This may be used on its own, or added to the 'Basic Consignment Charge'. Note - This value must be blank if '% of Order Total' is in use. |
| % of Order Total | The percentage of the total order value which applies to the order as a freight charge. This may be used on its own, or added to the 'Basic Consignment Charge'. Note - This value must be blank if 'Basic KG Rate ($/KG)' is in use. |
| Requires Quote If No Charge | From version 3.82. When no freight options are found, the order is integrated to the ERP as normal to commit stock, but no payment is taken (as freight charges will generally be added manually later). Note - Requires the System flag 'Enable Freight Quotes For Bulky Item Orders' to be turned on in order to work. |
Step-by-step guide
To configure Standard Freight:
- Navigate to Settings (/zSettings.aspx).
- Select the Freight tab.
- Select the Freight Countries tab.
- Click 'New' to enter a new record.
- Populate the fields as required. Refer to the Freight Countries table.
- Click 'OK' to save.
- Repeat Steps 4-6 as required for additional countries if required.
- Select the Standard Freight tab.
- Click 'New' to enter a new Carrier.
- Populate the fields as required. Refer to the Carriers table.
- Click 'OK' to save.
- Click the 'Charging Zones' link.
- Click 'New' to create a new zone.
- Populate the fields as required. Refer to the Charging Zones table.
- Click 'OK' to save.
- Repeat Steps 13-15 as required for additional zones.
Example 1 - Flat Rate by Value
In the screenshot below, a freight charge of $11.50 has been configured for orders up to $100.00 in value. Note that values are entered as inc-GST amounts.
Below is the charging zone for the 'POST' carrier code shown above. As this carrier code is applicable Australia-wide, the start and end postcodes have been entered as 0 - 9999.
No charges have been entered on this screen, as the flat rate was entered as the 'Minimum Freight Charge' against the carrier, but a $/kg charge and a base charge could also be added here. In this case, the greater of the two charges would apply.
Example 2 - Weight and Location Matrix
In the screenshot below, a minimum freight charge of $20.00 (inc-GST) has been configured for orders between 10 and 50kg via StarTrack Express.
- If the total order value exceeds $2,000 (inc-GST), there is no charge for this freight option.
- If the order's total weight does not fall between 10 and 50kg, this freight option will not be presented.
Once we examine the Charging Zones for the above carrier (STAR2), we see that different base charges and $/kg rates have been configured for various geographic locations. These will override the Minimum Freight Charge configured against the carrier, as long as these charges are greater.
NSW has a Basic Consignment Charge of $20.00 (inc-GST), and $0.50/kg rate. There is a Delivery Lead Time of 2 days.
QLD has a Basic Consignment Charge of $22.00 (inc-GST), and a $0.50/kg rate. There is a Delivery Lead Time of 3 days.
Special Freight Products
It is also possible to configure a fixed charge for a particular product. In this scenario, the product with a fixed charge is excluded from the normal freight calculations, instead attracting the special charge entered on the 'Special Freight Products' tab.
In the screenshot below, product CV100 incurs a $50.00 (inc-GST) freight charge.
Related articles
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Additional Information
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importCustomer Self Service 'Standard Freight' is a charging method which can be configured by postcode, by order value, by consignment size, or a combination thereof. The freight matrix can be as simple or complex as required, with different parameters able to be specified for different regions. There are 3 main components to set up:
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1. Freight Countries
The 'Freight Countries' table determines the countries which can be used to configure carrier Charging Zones.
For businesses shipping solely within Australia, a single record will need to be entered for Australia with the 'Default Country' set to 'Yes'. For international shipping, each additional country must also be entered here, with one country set as the default (generally Australia).
Freight Countries
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2. Carriers
Below is the Standard Freight Carriers table, with an explanation of each value.
Aside from the Code, none of these fields are mandatory; the configuration will vary from business to business, according to needs.
Carriers
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Overview
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Individual products such as gift cards and digital products can be flagged for electronic delivery. |
Your website may offer some products that are 'delivery by email' even though the customer nominates the 'pickup' option at Checkout. Now individual products can be flagged to default to electronic delivery. Perfect for gift cards and digital products!
The feature is enabled in three steps:
- Contact Commerce Vision to set up and switch on the option for your site. Minimum version applies.
- Set up email delivery address for communications.
- Toggle on 'email delivery' for specific products.
1. Contact Commerce Vision
This feature must be configured and set up by Commerce Vision. To turn this feature on, contact us to enable it for your site.
2. Add 'Email Delivery' Address to relevant Email templates
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This step will be configured for your site when Commerce Vision turns on Email Delivery for your site. However, you can always add and edit the 'Email Delivery Address Widget' in email templates. |
'Email delivery' is treated as a delivery option and is added to the following templates using an Email Order Address widget:
- Order Placed Email
- Order Confirmation Email.
This ensures that a product can be marked as delivered by email (and not by pickup or physically delivered) in emails sent by the system to the customer about their order.
Each template must have its own Email Order Address widget selected for 'email delivery'. Complete the following steps for each template.
- Navigate to Content → Emails.
- Find the template 'Order Placed Email' (Note - this procedure must be done for 'Order Confirmation Email' template as well).
- Click Edit.
- Find the zone where delivery address options ('Email Order Address' widget) have been inserted.
- Click Add Widget.
- Search for the 'Email Order Address' widget and click Add Widget.
- Edit the Email Order Address screen:
Description: enter a description of the delivery mode, e.g., 'Email Delivery'
Layer: select whether this will apply to all pages or to a particular layer
Address Title: enter the text to describe the delivery mode that will appear in the email
Address Type: select Email Delivery
Show Additional Address Field? toggle this on if you need another address line- To save your changes, click Save.
If the Page Preview feature is enabled, click Publish for the changes to show on your website.
3. Enable 'Email Delivery' for a Product
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If this section does not appear in a product's Product Maintenance page, it's likely that it has not been enabled in 'Feature Settings'. See Product Maintenance help. |
Once the 'Email Delivery' option is active, a product can be flagged as 'delivered by email'. To do this,
- Go to the Product Maintenance page for the product.
- In the Product Information page, scroll down to 'Is Email Delivery' and toggle it on.
- Save the change.
Test Email Delivery settings
Test the changes made for email delivery on your website. In order placed and confirmation emails, the customer will be informed that the product will be delivered by email. Note - If an order has multiple items and not all are to be sent by email, the customer's address (for delivery) or store address (for pickup) will appear in place of the 'email delivery message'. In the 'Product Details', 'Shopping Cart' and 'Confirmation' pages, the product will be marked as 'Delivered via Email'. In the Checkout page, delivery cost will be flagged as 'no charge'.
Product Detail page
In the Shopping Cart
At Checkout
Additional Information
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| Purchases of flagged products will trigger the email fulfilment process set up. |
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Contact CV Support | Ballpark Hours From CV (in addition to any self config required) |
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