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Overview

Customer Self Service 'Standard Freight' is a charging method which can be configured by postcode, by order value, by consignment size, or a combination thereof. The freight matrix can be as simple or complex as required, with different parameters able to be specified for different regions. 

There are 3 main components to set up: 

  1. Freight Countries
  2. Carriers
  3. Charging Zones

1. Freight Countries

The 'Freight Countries' table determines the countries which can be used to configure carrier Charging Zones.

For businesses shipping solely within Australia, a single record will need to be entered for Australia with the 'Default Country' set to 'Yes'. For international shipping, each additional country must also be entered here, with one country set as the default (generally Australia).

Freight Countries

FieldValue
CodeA unique code/value to represent the Country
DescriptionA short description / country name
Default CountryThis flag denotes whether the country is the default for freight calculations
Default Freight CarrierThe default carrier for the country. Populated from Carriers entered on the 'Standard Freight' tab
Default Consignment ChargeA default charge for the country, which can be overridden at a Carrier charging zone level
Default Kg Rate ($/Kg)A default $/KG charge rate, which can be overridden at a Carrier Charging zone level
Do Not Override Customer Carrier CodeWhen set to 'Yes', the system will use the carrier code from Customer 'Delivery 
Code' (dr-delivery-route-code) in PRONTO, but will still calculate the charges based on this freight option. 

 

 

2. Carriers

Below is the Standard Freight Carriers table, with an explanation of each value. 

Aside from the Code, none of these fields are mandatory; the configuration will vary from business to business, according to needs. 

Carriers

FieldValue
CodeA unique value which corresponds to the Carrier Code in PRONTO. As such, only the first 4 characters are read (although the value can be longer if required for differentiation).
DescriptionA short description of this freight option, displayed to the end user during Checkout.
Minimum Freight ChargeThe minimum charge for this freight option. The Base Charge + $/KG charge in the Charging Zone screen will be calculated and compared to this Minimum Freight Charge. The system will apply the greater of the 2 charges.
Packaging ChargeAn additional charge applied to this carrier, per KG.
Minimum Carrier WeightMinimum order weight in KG. This value is used to filter carrier options based on weight ranges.
Maximum Carrier WeightMaximum order weight in KG. This value is used to filter carrier options based on weight ranges.
Maximum Volume (cubic metres)Maximum order size in cubic meters. Value is derived from the 'Pack Cubic Size' for each product. 
Order Limit for No ChargeThe value the order must reach in order to qualify for Free Freight. Value is ex-GST.
Order Value Start RangeMinimum order value (ex-GST). This value is used to filter carrier options based on total spend.
Order Value End RangeMaximum order value (ex-GST). This value is used to filter carrier options based on total spend.
Do Not Override Customer Carrier CodeWhen set to 'Yes', the system will use the carrier code from Customer 'Delivery 
Code' (dr-delivery-route-code) in PRONTO, but will still calculate the charges based on this freight option. 
Maximum Carrier Item LengthMaximum length for ANY product on the order, expressed in metres. This field is mapped to 'ItemLength' in the Product table, but the value is not maintained in PRONTO. Contact CV for information on how to use this field.
Volume to Weight Conversion Factor

System multiplies the total order volume (using 'Pack Cubic Size' for each product), by this Volume to Weight Conversion Factor. It will use the resulting value as the order weight, IF it is greater than the current total order weight (using 'Pack Weight' for each product). 

This field is not used if left blank.

Track and Trace URL

The Carrier's order tracking URL with the consignment note expressed as a parameter.

See this doc for a list of common URLs (https://help.commercevision.com.au/hc/en-us/articles/201395495)

Delivery Instructions

This text will be inserted into the first line of Delivery Instructions for this carrier. Not editable by the end user. 

30 character limit (as per PRONTO field).

For per kilogram charges, it is essential to have weight data populated in the PRONTO Stock Master. This is also important for carriers with physical restrictions on consignment sizes or dimensions.  

 

3. Charging Zones

Each Carrier Code has its own Charging Zone table, where postcode ranges can be split up to attract different charge rates. Carrier Codes with no charging zone entered will never be displayed as a freight option to the end user (however they might still exist in the freight table for Track & Trace functions).

Note - before adding or editing Charging Zones for a carrier, ensure the required data on the Freight Countries tab has been entered. 

Below is the Charging Zones table, with an explanation of each value.  Fields marked with * are mandatory.  

Charging Zones

FieldValue
Country*Country name for this carrier option. The values in this drop-down list are populated from the data on the 'Freight Countries' tab. 
Region Description*A short description of the region or zone.
Starting Postcode for this Zone*The starting postcode (e.g. 4000 if this zone were to be all of Queensland).
Ending Postcode for this ZoneThe ending postcode (e.g. 4999 if this zone were to be all of Queensland).
Delivery Lead TimeThe number of days required to deliver from the warehouse to the destination. This value overrides the system setting default, and does not include the Shipping Lead Time (also in system settings).
Freight Option MethodThe method by which charges are calculated for this zone. Either $/KG, or as a % of Order Total.
Basic Freight Calculations OnlyIf set to 'Yes', the system will only charge the value entered in the 'Basic Consignment 
Charge ($/Consignment)' field. The $/KG rate will not be added. 
Basic Consignment Charge ($/Consignment)The base charge amount which applies to this zone. 
Basic KG Rate ($/KG)

The dollar per KG rate which applies to the order. This may be used on its own, or added to the 'Basic Consignment Charge'. 

Note - This value must be blank if '% of Order Total' is in use. 

% of Order Total

The percentage of the total order value which applies to the order as a freight charge. This may be used on its own, or added to the 'Basic Consignment Charge'.

Note - This value must be blank if 'Basic KG Rate ($/KG)' is in use. 

Requires Quote If No Charge

From version 3.82.  When no freight options are found, the order is integrated to the ERP as normal to commit stock, but no payment is taken (as freight charges will generally be added manually later).

Note - Requires the System flag 'Enable Freight Quotes For Bulky Item Orders' to be turned on in order to work.

 

Step-by-step guide

To configure Standard Freight:

  1. Navigate to Settings (/zSettings.aspx).
  2. Select the Freight tab. 
  3. Select the Freight Countries tab. 
  4. Click 'New' to enter a new record. 
  5. Populate the fields as required. Refer to the Freight Countries table. 
  6. Click 'OK' to save.
  7. Repeat Steps 4-6 as required for additional countries if required.
  8. Select the Standard Freight tab.
  9. Click 'New' to enter a new Carrier. 
  10. Populate the fields as required. Refer to the Carriers table. 
  11. Click 'OK' to save.
  12. Click the 'Charging Zones' link.
  13. Click 'New' to create a new zone.
  14. Populate the fields as required. Refer to the Charging Zones table. 
  15. Click 'OK' to save. 
  16. Repeat Steps 13-15 as required for additional zones. 

 

Example 1 - Flat Rate by Value

In the screenshot below, a freight charge of $11.50 has been configured for orders up to $100.00 in value. Note that values are entered as ex-GST amounts.

Below is the charging zone for the 'POST' carrier code shown above. As this carrier code is applicable Australia-wide, the start and end postcodes have been entered as 0 - 9999.

No charges have been entered on this screen, as the flat rate was entered as the 'Minimum Freight Charge' against the carrier, but a $/kg charge and a base charge could also be added here. In this case, the greater of the two charges would apply. 

 

Example 2 - Weight and Location Matrix

In the screenshot below, a minimum freight charge of $20.00 (inc-GST) has been configured for orders between 10 and 50kg via StarTrack Express.

  • If the total order value exceeds $2,000 (inc-GST), there is no charge for this freight option. 
  • If the order's total weight does not fall between 10 and 50kg, this freight option will not be presented. 

Once we examine the Charging Zones for the above carrier (STAR2), we see that different base charges and $/kg rates have been configured for various geographic locations. These will override the Minimum Freight Charge configured against the carrier, as long as these charges are greater.


NSW has a Basic Consignment Charge of $20.00 (inc-GST), and $0.50/kg rate. There is a Delivery Lead Time of 2 days.

 


QLD has a Basic Consignment Charge of $22.00 (inc-GST), and a $0.50/kg rate. There is a Delivery Lead Time of 3 days.

 

 

Special Freight Products

It is also possible to configure a fixed charge for a particular product. In this scenario, the product with a fixed charge is excluded from the normal freight calculations, instead attracting the special charge entered on the 'Special Freight Products' tab.

In the screenshot below, product CV100 incurs a $50.00 (inc-GST) freight charge.

 

Additional Information

 Please Note - in order to use Special Freight Products, the system flag 'Enable Special Freight Products Checks' must be turned on (found in the CMS Settings page, /zSettings.aspx).

Minimum Version Requirements

**.**.**

Prerequisites

--

Self Configurable

Yes

Business Function

Fulfillment

BPD Only?

No

B2B/B2C/Both

Both

Ballpark Hours From CV (if opting for CV to complete self config component)

Contact CV Support

Ballpark Hours From CV (in addition to any self config required)

Contact CV Support

Third Party Costs

n/a

CMS Category

 CMS Category