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What items should customers test when upgrading to new versions of Customer Self Service?

Why should any testing be done?

Each new version of the Customer Self Service application is either a service pack (which will only contain fixes) or a new version (which will contain fixed and new features). Commerce Vision staff will let you know whether it is a new release or a service pack.

Any changes to a software application has the risk that it might introduce new issues or change the way a current feature works. Commerce Vision does testing of new releases but every site has a multitude of different settings and can be using different features of the software. It is always important to test key elements of the application to ensure the operate correctly in your environment. 

What should be tested?

The items that need to be tested depend on the functionality that is deployed in your implementation of CSS. Following is a guide to various items that should be tested. This is a guide only and customers should form their own test plan.

B2C Sites

  • Searching for products
  • Drilling down to the full product view page
  • Using the product/category menu to browse through categories and see products in each category
  • Adding products to the cart
  • Registering new user
  • Logging in as existing user
  • Meta Data filtering (if in use)
  • Cart
  • Checkout
  • Payments
  • Order Tracking
  • Integration of order to ERP
  • Integration of cash receipt to ERP

B2B Sites

  • Logging in
  • Selecting account (if applicable)
  • B2B Pricing
  • Searching for products
  • Drilling down to the full product view page
  • Using the product/category menu to browse through categories and see products in each category
  • Adding products to the cart
  • Registering new user
  • Logging in as existing user
  • Meta Data filtering (if in use)
  • Cart
  • Checkout
  • Payments
  • Order Tracking
  • Account Payments
  • Integration of order to ERP
  • Integration of cash receipt to ERP

Testing the above functionality should take no more than 1 - 2 hours and will ensure upgrades are hassle free. 

 

A great tool to use for testing and tracking testing is Trello - Commerce Vision uses this for UAT processes. Trello is free and can be found at https://trello.com/

 

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