Customer Self Service features a variety of system messages and prompts that are customisable to business needs. 

Most system messages, field labels and prompts are actually variable "resources" and can be customised and maintained via "Resource Maintenance".

Step-by-step guide

To Customise a System Message or Prompt:

  1. Login as an Administrator.
  2. Navigate to 'Advanced Content' --> 'resources' (zResourceMaintenance.aspx).
  3. Type the message or keyword into the Search box at the top of the page.
  4. Set the search parameters ('Contains' or 'Starts With'), and hit Enter or click 'Search'.
  5. Locate the required record in the results list and select it via radio button.
  6. Click 'Modify'.
  7. The 'Resource Value' and 'Description' fields will become editable at the bottom of the page. Edit text as required. 
    • Resource Value - this is the message displayed to the customer. Text can be formatted with HTML if desired. 
    • Description - this is an explanation of the message's context; for reference by site Administrators.
  8. Click 'OK' to save changes.



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