Add minimum order value limit options and determine what happens to ordering when the total is below this amount. You can:

  • prevent the user from checking out (set by Role).  
  • allow the order but add an extra charge to it (set by Customer account or Role)


First, set minimum order limits and options, then apply to Role and/or Customer as needed. You can also add overrides to restrictions:

  • exclude Product Groups
  • exclude Customers
  • exclude 

On this page:



Set Minimum Order Limits and Options 

General options for minimum order limits must be set first before you can apply order restrictions by Role or Customer.


  1. In the CMS, go to Settings → Settings


  2. Click Orders, then Restrictions and Charges.
  3. Go to the Order Limits section.


  4. In Minimum Order Value, enter the minimum dollar amount.

  5. Enter values in any other fields as required. 
    Order Limit Charge Type: this value is usually from your ERP and defines the charge type
    Order Limit Charge Description: charge description displayed on the order line if below limit orders are allowed with extra charge

    Charge amount for under Order Limit: if you don't want to prevent checkout but want to add a below limit charge, enter charge amount
    Order Limit Notification Message: message displayed to the user when the cart total is under the order limit
    Minimum Order Value Messages Used: tick to include system minimum order limit alert message when the user is in cart and tries to check out (This message is a resource (rcPreventMinimumOrderTotalCheckoutMsg) and can be edited in Resources. )

    Allow Product Group Exclusions: select to exclude some products from this order restriction. Default: OFF (If ON, turn on Enable Order Restrictions and define Product Group Exclusions.)

    Enable Customer Minimum Order Override: tick to allow one or more customers to be excluded from this limit. (If ON, turn on Enable Order Restrictions and add excluded customers.)
    Order Grid Message Position: where in the order grid order limit message will display. Default: top
    Use Min Charge Value from System Table: instead of adding a custom minimum value, use the default from the System Table. 

  6. Click Update.  


Prevent Under Order Limit Checkout by Role

You can prevent users from checking out if their cart total is below order limit. This is set by Role. When set, the Order Limit Notification Message and/or the Minimum Order Value Message (see Step 1) displays when the user tries to check out with a below minimum order limit total.

  1. Go to Users → Roles.

  2. Find and select the Role.

  3. Click the Functions tab.


  4. Scroll down to Prevent Checkout If Under Minimum Order Value, and tick the checkbox.


  5. Click Save.


Add Under Minimum Order Charge (by Customer)

You can allow users to check out with an under order limit total but add the extra charge defined in Step 1. The extra charge displays during checkout.


  1. Go to Users → Customer Maintenance.


  2. Find and select the Customer.

  3. Click Customer Details.


  4. Scroll down to Apply Minimum Order Charge, and select Yes.


  5. Click OK.


Add Under Minimum Order Charge (by Role)

If Prevent Under Order Limit checkout is enabled for this Role, it will take priority over allowing order with a charge. 

  1. Go to Users → Roles.

  2. Find and select the Role.

  3. Click the Functions tab.

  4. Scroll down to Enable Order Limit Charge and tick it.



  5. Click OK.



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