Help your staff be the bridge customers need to become self serve. Drive behaviour change by allowing staff to impersonate and build orders for customers. Once the order is ready your staff can trigger an email to the customer letting them know their order is ready for checkout. Administrators have full control of who can and can’t check out an order, so only real customers can complete the process.
Benefits:
Easy: Let customer’s first experience on your ecomm platform be smooth, building their confidence
Effective: Drive customers to becoming self serve
See: User Impersonation
