Page History

Customer Experience

Standard & Approved quote without approver

1. The user goes through the checkout process checks out as for a standard order. At the last step , where a payment option is usually chosen, they select the Request Quote tab, then the Request Quote button. 

2. The A successful quote is confirmed on the Quote Confirmation page.

Review Quotes

Once reintegrated, the customer reviews the quote through the Review Quote page. There, they can choose to accept the quote and place an order, ask followup questions, have the quote re-sent, request reactivation of an expired quote, or delete the quote. See: Quote Review.

Integration with Approvals feature

For sites set up with customer or user budget limits and an approval process, the

3. A quote confirmation email is automatically sent to the user.  An alert is sent to the email address nominated in the ERP to receive quote submission notifications.

4. Your sales team reviews the quote, makes any changes, converts it into a sales order, and sends it back to be reintegrated online.  

5.The user receives an alert that the quote can be viewed on the Quote Review page.

6. On the Quote Review page, the user and other users with a valid Role on the customer account can:

• view the quote
• forward it to other email addresses
• enter comments against it
• cancel it
• request an expired quote to be reactivated
• download a PDF copy
• accept the quote and convert it to an order. 

Standard & Approvals quote with Approver

The Standard and Approved mode is automatically integrated . If to the online Approvals feature. When active for a customer or user and the quote total will exceed is over the user's Order Limit, an assigned approver must accept the quote before it can order limit, the der totals , the quote can only be converted to an order by a valid approver. For Approvals configuration options and optionsset up, see: Aprovals.Image Removed Order Approvals.

1. On the last checkout page, the Select Approver dropdown appears. Where there are more than one valid approver, the user can select one.  

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2. The user selects an approver, then clicks Process Order.
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3. A quote confirmation email is automatically sent to the user.  An alert is sent to the email address nominated in the ERP to receive quote submission notifications.

5. Once the reviewed quote is reintegrated online, the approver receives an alert to approve or reject the quote. 

Configure Standard and Approved mode

1. In the CMS, go to Settings → Feature Management → Payment & Checkout → Quotes.

2. Ensure Quotes is toggled ON, then click Configure.
   
   

3. In Quote ModeSelection, select 'Standard And Approved'.
   

4. The quote search comes with default fields. To add other fields, in Quote Search Custom Field List, add the required fields. Leave blank if not needed.

5. (Optional) In Quote Request Submitted Message, edit the confirmation message displayed to the user after submitting a quote.

    

6. The Expired Quote Usage Request Email button goes to the email template used when a user asks for an expired quote to be re-activated. There, the email message can be edited. See: Expired Quote Usage Request Email Information Widget.

7. The Edit Website Users button goes to the Website Users function. This allows you to look up users to check and edit user budgets.

8. The Edit Quote Cancelled Reasons button goes to the Quote Cancelled Reason Maintenance page. There, quote cancellation reasons can be added, edited and deleted. A user must select a reason when they want to delete a quote. 

   Info
   Maintain Quote Cancellation Reasons To add a reason: Click the Add New Quote Cancellation Reason button. In Add Quote Cancelled Reason, set the options:   Is active: toggle ON for this reason to be available to users Code: a unique Id code for this reason Description: description of reason (displays to the user)  Click Save.

   
   
   

9. In Task Options, set options for the scheduled task that sends the expiring soon email. NOTE - The expiry date is integrated from your ERP.

   

   Number of days before quote expires to send email: enter the number of days before the expiration date to send a reminder email,

   Date/time to start running scheduled task?: enter the date and time the scheduled task starts.

10. The Quote Reminder Email button go to the Quote Reminder Email template. You can edit the email message in the Quote Reminder Information Widget.

11. Click Save.

Additional Information

Related help