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Step-by-step Guide

Configure Inactive User Management

Set when the warning emails and deactivation are triggered.

1. In the CMS, go to Settings → Settings → Feature Management → User → User Accounts.
   
   
2. Ensure User Accounts is enabled, then click Configure.
   
   
3. Go to Inactive User Management.
   
   
   
4. Toggle ON Enable Inactive User Management. This enables the feature on your website.
   
   
5. Inactive User Activation Link Expiry in Hours: hours after a warning email is sent for the link to expire. Default: 48 hours
   
   
6. Inactive Warning Email in Days: number of days a user is inactive before first warning email is sent. Default: 365 days
   
   
7. Inactive Reminder Email in Days: (if user did not click on activation link in first warning email) number of days after first warning before final warning email is sent. Default: 60 days
   
   
8. Deactivate Email in Days: (if user did not click on activation link in final warning email) number of days after final warning email is sent for account to be deactivated. Default: 30 days
   
   
9. Click Save.

Configure Scheduled Task

Set how often the inactive users check is done.

1. In Task Options, click Edit. 
   
   
   
2. Is Active: toggle ON to turn on the scheduled task.
   
   
3. Occurrence: run the task one time or repeat after a specific period
   
   
4. Start: start date and time
   
   
5. Prestored Procedure: do not change without Commerce Vision instruction
   
   
6. Poststored Procedure: do not change without Commerce Vision instruction
   
   
7. Click Save.

Edit Email Templates

The warning and final notice of deactivation emails can  be edited. Just click on the button to go to each email template.

(1) First warning email template

(2) Final warning email template

(3) Deactivation email template

Additional Information

Related help