...
The "Product Enquiry Tool" allows you to determine why that might be happening. It will provide a step by step analysis of the product and customer data and tell you why a product is not appearing for a particular customer, and what steps you should take if you would like the product to be available to the customer.
Step-by-step guide
To determine why a product is not appearing:
- Navigate to the "System Preferences" page in the Admin menu
- Select the "Tools" tab
- Select the "Product Enquiry" tab
- Enter the following information:
- the Customer Code you wish to test
- the Product Code you wish to test
- the Role the user is logged in as
- Click the "Enquire" button, and the system will perform the check for the parameters specified
- The checks performed are listed
- Checks that have passed are shaded green
- Checks that have not passed are shaded red, and will include an explanation of why the check did not pass
- If any check has failed and displayed red, some action will need to be taken to make the product available for the customer
- Click the "Details" link on any of the check results to see a full description of the check performed and its results.
...