Customer Self Service allows for PRONTO pack quantities to be enforced during order entry. For example, if product XYZ has a PRONTO Pack Quantity of 4, the user must order that product in multiples of 4 only (4, 8, 12, and so on).
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Intended Audience: System Administrators |
To Force Pack Quantities:
Determine whether the setting should be applied as the default at the global level, or at the role level for a select group of users. The global setting will be overridden by the role setting if the two differ.
To enforce pack quantity rules at the application level:
- Login to the site as an Administrator.
- Navigate to "Settings".
- Click on "Orders" tab.
- Ensure "Current Order Display" tab is shown.
- Locate setting labelled "Force Orders Lines in Pack Quantities"
- To enable the setting, tick the box.
- To disable the setting, untick the box
- Click the "Update" button at the bottom of the page to save changes.
To enforce pack quantity rules at the role level:
- Login to the site as an Administrator.
- Navigate to "Customers - Role Management".
- Locate the role to be updated in the table.
- Select the role via radio button. The page will reload to display role details.
- Navigate to "Functions" tab.
- Click "Modify".
- Locate setting labelled "Force Pack Quantity on Order Entry"
- To enable the setting, select 'Yes' radio button
- To disable the setting, select 'No' radio button
- Click "OK" at the top of the tab to save changes.
- Locate other roles to be updated via the "Search" tab or use the "<Prev Next>" links at the top of the "Functions" tab.
- Repeat steps 6-8 as needed.
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