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Prerequisites

Step-by-step guide

1.       Log into your CMS and navigate to Settings → Feature Management →

1. In CMS, navigate to Settings → Feature Management → Payment & Checkout.
   

2.       Locate 3.       Toggle

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2. Toggle on Credit Card Verification and click Configure. When this is turned on, credit card orders by new users or customers that exceed the threshold amount will be held and credit card verification is performed. 
   

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4.       You can accept

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2. In The Credit Card Verification page, toggle on Enable Credit Card Verification.
   

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2. Accept the default values or

alter

1. change them to match your business requirements.

Option	Default Value	Description	Override
Enable Credit Card VerificationImmediate Order Integration	OFF	Toggle to enable/disable credit card verification on new user or customer purchases that exceed the threshold amount.	When turned on, the system will immediately integrate the order to the ERP. This allows stock to be reserved for this order and prevent it from being purchased in another order. If this is OFF, the order is on hold on the website only.	Role level
Attempts Allowed	3	The number of times the user or customer can attempt to verify ownership by entering one of the split amounts charged to their credit card before the order is cancelled.	Role level
Percentage Split (of the order amount)	85	Applies to Split Charge only. The system will split the total amount payable by the user/customer into two charge amounts (the first split equalling this value +/- the Credit Card Verification Percentage Variant), one of which they must enter to verify credit card ownership.	Role level
Threshold Order Amount	250.00	The system will hold orders over this amount until the user/customer can verify the credit card ownership.	Role level
Days to Hold Order	45	This value determines how long the order remains open until the user validates the credit card.	Role level
Usage Type	Customer	Set the Credit Card Verification settings against the user's login or a customer. Note - 'User' includes unregistered guest purchasers.	Role level
Credit Card Verification Verification Method	SplitCharge	Select SplitCharge or ShortChange. With Split Charge, the system will separately charge the credit card twice in accordance with the nominated 'Percentage Split'.  Short Change - the system will charge the credit card once. However, The amount will be random value between Payment Amount and (Payment Amount - Max Short Charge Amount)	Role level
Days Before Initial Reminder Email	2	Send an initial reminder email X days after the customer placed the order if they have not verified the credit card.
Credit Card Verification Days Before Subsequent Reminder Email	7	Send a follow-up reminder email X days after the initial reminder email if the customer has still not verified the credit card.
Notification Email	Blank	Enter the email address to which the system will send email notifications of orders pending, awaiting verification.
Online Team Email	Blank	Enter a team email address to which the system will send email notifications of orders pending, awaiting verification.	Role level
Order Integration Order Status	17	This value represents an order that has been integrated into ERP
Short Change Settings Max Short Change Amount	$1.00	For the 'ShortChange' option only.

5.       You

The Short Change verification method

Overrides

An override allows you to specify an exception to a specific global setting. You can configure overrides at the role level for the marked options by clicking the Overrides

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option.

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For instance, you may want to restrict Business2Business customers to two

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verification attempts and allow everyone else the default value of three

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. 

7.       If you want to add different override values for other roles, click the Image Removed button and assign a role and an override value.

8.       Click To add an override,

1. Click the Image Added button.
2. In the Role dropdown list, select the role.
3. In Override Value, add the override value.
4. Click Confirm to save your changes

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9.       Click Save and Exit to effect your changes.

10.     Navigate to Content → Pages & Templates → Checkout

11.     Locate the

1. . You will see that the number of overrides for the feature has increased by one.
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2. To save your changes, click Save or Save and Exit.
   
   

Edit Order Confirmation Message widget

When Credit Card Verification is turned on, a message informing the new customer of the verification process is displayed after the order is submitted. You can customise this message in the Order Confirmation Message widget. 

1. Navigate to Content → Pages & Templates → Checkout. 
   
   
2. Locate the Order Confirmation Page and click Edit

12.     Look for

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2. Find the Order Confirmation Message widget and click Edit.

13.     You should see an new

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2. Find the tab: 'Credit Card Validation'.

If you don't, head back to Settings → Feature Management → Payment & Checkout and ensure 

1. Note - If the tab is not there, check that 'Credit Card Verification' is enabled in 'Settings'.
   

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14.     Use this widget to configure

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2. Configure the heading and message

your customer

1. the buyer will see

when they are required to validate their credit card

1. upon Checkout.
   

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15.     Save

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2. Save your changes.

16.     You should now see a

1. You will now see a new option in

your

1. the CMS: Orders → Credit Card Verification

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1. .

   

1.  Any orders waiting for verification will appear in here. 
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18.     Click

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2. Click on More Info to see the details on the order, including the order

split

1. Split Charge or Short Change amounts.
   
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19.     If the user

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2. If the user fails the first attempt, then eWay 
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20.     If

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2. If the customer enquires after their order, you can resend the email to them by clicking Resend Email

if they did not receive it

1. .
   

21.     If

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2. If the customer was unable to validate the credit card via the link, but was able to confirm card ownership, an authorised CMS user can release the order by clicking 'Release' against the pending order.
   
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22.     The system will ask for a release reason. Click Confirm.

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23.     And the order is released. The customer will receive confirmation email notifications.

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What your customers/users will see

1.       A first-time

1. Enter the reason for the release and click Confirm. The order is released and the customer will receive an order confirmation email.
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Credit card verification process from customers/users' perspective 

1. A first-time user or customer registers on your site and makes a purchase.

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1. At the Checkout page, they must check the box to acknowledge that their credit card payment may be selected for additional security verification.
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3.       As this is the first time they have purchased something from the site using an unverified credit card, the system will advise them that the order is pending at the confirmation screen.

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