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Online order tracking is easy. Depending on settings, Users can search for specific orders, filter by date, product, order status, and so forth.
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| title | For Customer accounts |
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If an Advanced Order Approver by User and Account option has been set up for a Customer account that allows the User to re-assign to another approver, in Order Tracking, the User will be able to cancel a 'pending approval' order or re-assign it to another approver if available.
The order tracking page displays a list of orders and related data such as current order status, order date, and order total.
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Order tracking is made available to users via the menu structure. As long as a role has access to 'OrderSearch.aspx' via its menu, those users will be able to track their orders. This functionality is generally enabled for B2B customers, but can be made available to any user group.
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If an Advanced Order Approver by User and Account option has been set up for a Customer account that allows the User to re-assign to another approver, in Order Tracking, the User will be able to cancel a 'pending approval' order or re-assign it to another approver if available. |
Step-by-step guide
To Enable Order Tracking:
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