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The "Product Enquiry Tool" allows you to determine why that might be happening. It will provide a step by step analysis of the product and customer data and tell you why a product is not appearing for a particular customer, and what steps you should take if you would like the product to be available to the customer.
Step-by-step guide
To determine why a product is not appearing:
- Login as an Administrator.
- Navigate to the "'System Preferences" page in the Admin menu'.
- Select the "Tools" tab 'Tools' tab.
- Select the "'Product Enquiry" tab' tab.
- Enter the following information:
- the Customer Code you wish to test
- the Product Code you wish to test
- the Role the user is logged in as
- Click the "'Enquire" ' button, and the system will perform the check for the parameters specified.
- The checks performed are listed
- Checks that have passed are shaded green.
- Checks that have not passed are shaded red, and will include an explanation of why the check did not pass.
- If any check has failed and displayed red, some action will need to be taken to make the product available for the customer.
- Click the "'Details" ' link on any of the check results to see a full description of the check performed and its results.
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Tip |
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If you have done a manual send of products or product categories during the day, you will need to reset the cache for all customers so that these products can be seen. Use the 'Reset Cache for All Customers' button on this page to load the new products and categories to the site. |
Info | ||
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Customer Exists
Role Exists
Product Exists
Product is valid for display on the web
Stock Security allows product display for the customer
Stock Security Cache allows product display for the customer
Product restrictions
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