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Overview content here, benefits of offering online returns to your users, etc etc etc. Stuff to be displayed in feature list. |
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Enable & Configure the
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Feature
- In the CMS, navigate to Settings → Feature Management.
- Select the Payment & Checkout tab.
- Click 'Configure' against the Returns feature. If you don't see a configure button, click the 'Contact to Enable' button so that we can make it available to you.
Configure the options to suit your business rules. Refer to the table below for further information.
Expand Setting Description Notes Enable Returns Toggles the functionality on and off. You can leave it turned off until you've configured all settings as required. This setting can be overridden at the Role level, meaning you can make the functionality available for B2C users, but not B2B (for example).
Only One Return Per Order If enabled, a user who has submitted a return for one part of an order will not be able to go back and submit a return for subsequent items on the same order.
This setting can be overridden at the Role level, meaning you can make the functionality available for B2C users, but not B2B (for example).
Enable Returns for Orders with Charge Lines Enable Return Order Confirmation Emails
Enable Returns For Kits
Search Returns Label
Statuses of Returned Orders
Statuses of Returnable Orders
Maximum Returns Time Frame Low Value Order Amount Disable Returns for Orders With Customer Prefixes Advanced setting, applies to custom implementations.
Disable Returns for Orders With Service Branches Advanced setting, applies to custom implementations.
Status of Submitted Return Orders
Status of Submitted Low Value Return Orders
Returnable Order Confirmation Status
Returnable Order Confirmation Low Value Status
Default Warehouse Code for Low Value Return Orders
Default Order Type for Return Orders
Return Information Widget Field Group
Return Information Widget Resalable Field Name
Return Reasons
You'll also need to set up the Reason Codes for returns on your website.
- To do this, whilst still inside the Returns feature settings page, click the 'Maintain Return Reasons' button.
- Click 'Add New Return Reason' and enter the details as outlined below:
- Code -
- Description - the reason for return. This is what the user will see in the dropdown selector when submitting an online return.
- Resaleable -
- Admin Fee -
- Save and repeat Step 6 to add all required reason codes.
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Once online returns have been enabled, you'll want to configure the various widgets that display content to your end users.
Order Tracking page
This is the order history detail page, where the user first indicates they want to submit a return.
- Navigate to Content → Page Templates.
- Search for the Track Orders template and Edit it.
- Edit the Track Order widget.
- Select the Returns tab on the left hand side to view all return-related options. These include text on buttons, error messages, and tooltips. See the Track Order widget doc for full details.
- Don't forget to save your changes.
(screenshot of this content on order tracking screen)
Submit Return page
This is the page where the user enters information such as # of parcels, etc etc.
Return Lines Static Info
This template is used to display the return lines information on both the Submit Return page and the Return Confirmation page.
Return Confirmation Page
This is the final page displayed to the user after they've submitted their return information.
Returns Order Confirmation Email
The email sent to the user to confirm their return has been received and is being processed.
Returns Order Confirmation Low Value Email
The email sent to the user to confirm their return has been received and a credit for their low value item is forthcoming.
Widgets
- Return Lines Widget
- Return Information Widget
- Return Confirmation Message Widget
- Return Confirmation Address Widget
- Return Confirmation Return Info Widget
- Return Confirmation Summary and Lines Static Widget
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