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Customer Self Service allows for the option of store pickup for customers during checkout. Where there are many different pickup locations available, the feature is often referred to as 'Click & Collect'.

In addition to configuring your site to offer store pickup, the various warehouses or store locations need to be enabled in order to be presented as an option during checkout.Store Locator Maintenance allows Administrators to add and manage store locations as well as other sites such as warehouses relevant for Click and Collect delivery and pickup modes and calculating product availability. You can easily self-configure locations for your website if your business uses only store locations to dispatch deliveries and pickup. However, including warehouses as Click and Collect dispatch sites and implementing pickup locations other than a User's selected store require consultation with Commerce Vision.

Step-by-step guide

This guide details how to set up a new Store Location ( and maintain existing locations ) for sites on our Best Practice Design (BPD) framework.
websites once Store Locator has been enabled and configured. 

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Create a New Store Location

Note - if 'Use Distribution Warehouse for Click and Collect' has been enabled for your site, the 'Distribution Warehouse' field will be available.

1. In the CMS, navigate to Settings → Store Locator Maintenance.
   
   
2. Select the 'Store Locator ' tab.
3. Click 'New'. 
4. Populate tab. Records of each existing location are displayed. 
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5. Click New.
   
   
6. Tick Active if this location is to be visible on your site.
    
7. Enter the Store Name, Address, and contact fields.  Populate the 'Latitude' and 'Longitude' values ( NOTE - the Store Name entered will be displayed to Users on your website.
   
   
8. In Latitude and Longitude, enter accurate values for this site. TIP - this site may be helpful -   http://www.latlong.net/)
   
9. Populate the 'Warehouse Code' - PRONTO warehouse value.
10. 
    
11. Populate the 'Shipping Lead Time' - If applicable, in Warehouse Code, enter the code of the store warehouse for this location (as created in the ERP). 
    
    
12. In Shipping Lead Time, enter the number of days required to process and ship an order from this warehouse location from when it is first submitted.
    
    

13. (Optional

    - tick '

    ) Tick Is Pick-up Enabled

    ' to activate

    to enable this location for Click & Collect

    . Optional - Set the '

    pickup. If this is ticked, the location will be available as a pickup location for customers. This information will also integrate to the PRONTO 'StoreLocation' table for the Warehouse Code/Store Location.

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    title Click here to see an example...
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14. (Optional) The Store Name For Pickup Click And Collect' - sets provides an alternate pickup warehouse for location to this store location (e.g. in some cases, a default warehouse may be ok for delivery, but not suitable for pickup. In this instance, an alternate warehouse is used).Optional - Set the 'Click And Collect Product Availability Buffer' - an optional . The alternate location can be configured to default when a User selects the store. This option requires implementation by Commerce Vision.
    
    
15. (Optional) The Click And Collect Product Availability Buffer is a product buffer value specific to this warehouse , overriding and overrides the value in System Settings.
16. Click 'OK' to save. 
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1. . The buffer adds a safety net to the availability logic, e.g., to account for stocktake errors. The value is subtracted from the available quantity.
   
   
2. (Optional) In Opening Hours HTML, add this store's opening hours within HTML tags for display on your website.  
   
   
3. To save the store location, click OK. 
   
   

Maintain Warehouse / Store Locations

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1. In the CMS, navigate to Settings → Store Locator.
   
   
2. Search for the required store or click 'lick Search' to display all current records.
   
   
3. Select the required store record . The 'Store Details' tab will loadto see the store's details.
   
   
4. Click 'Modify'.
   Tick
   
5. or untick the setting labelled 'Is Pick-up Enabled', Edit the fields as required.
6. Click 'OK' to save.

The 'Is Pick-up Enabled' setting will integrate to the PRONTO 'StoreLocation' table for the edited Warehouse Code/Store Location.

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1.  
   
   
2. To save your settings, click OK.
   
   

3. IMPORTANT - Location names and warehouse codes are used in routing to relevant pages, e.g., when a customer clicks on a store location for more information. Routing paths your site uses are saved. They are automatically checked and updated in a task run nightly, Until the next scheduled task run, changed location details will result in an error when routing to the location's page, since the stored path has not yet been updated. To ensure routing paths are updated immediately, you can manually run the re-register route procedure. 

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   title Re-register Route Procedure Manually
   To manually run the re-register routes procedure, 1. In the CMS, navigate to Settings → SEO Generation (or while logged into your website Settings → SEO orPage Routes (zSearchEngineOptimisationMaintenance)'. 2. Select the URL Routing tab.  Image Added 3. Click the Re-register Routes option. Image Added

   
   

Additional Information

Related help

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