Page History

...

...

Prerequisites to using Credit Card Verification

Step-by-step guide to configuring Credit Card Verification 

1. In CMS, navigate to Settings → Feature Management → Payment & Checkout.
   
   
2. Toggle on Credit Card Verification and click Configure. When this is turned on, credit card orders by new users or customers that exceed the threshold amount will be held and credit card verification is performed. 
   
   
   
   
3. In The Credit Card Verification page, toggle on Enable Credit Card Verification.
   
   
   
4. Accept the default values or change them to match your business requirements.

Option	Default Value	Description	Override
Enable Immediate Order Integration	OFF	When turned on, the system will immediately integrate the order to the ERP. This allows stock to be reserved for this order and prevent it from being purchased in another order. If this is OFF, the order is on hold on the website only.	Role level
Attempts Allowed	3	The number of times the user or customer can attempt to verify ownership by entering one of the split amounts charged to their credit card before the order is cancelled.	Role level
Percentage Split (of the order amount)	85	Applies to Split Charge only. The system will split the total amount payable by the user/customer into two charge amounts (the first split equalling this value +/- the Credit Card Verification Percentage Variant), one of which they must enter to verify credit card ownership.	Role level
Threshold Order Amount	250.00	The system will hold orders over this amount until the user/customer can verify the credit card ownership.	Role level
Days to Hold Order	45	This value determines how long the order remains open until the user validates the credit card.	Role level
Usage Type	Customer	Set the Credit Card Verification settings against the user's login or a customer. Note - 'User' includes unregistered guest purchasers Guest Checkout users will always trigger a verification request whenever their order is over the Threshold Order Amount.	Role level
Verification Method	SplitCharge	Select SplitCharge or ShortChange. With Split Charge, the system will separately charge the credit card twice in accordance with the nominated 'Percentage Split'.  Short Change - the system will charge the credit card once. However,  The amount will be random valuethe system will deduct a random amount between  the Payment Amount and (Payment Amount - Max Short Charge Amount)	Role level
Days Before Initial Reminder Email	2	Send an initial reminder email X days after the customer placed the order if they have not verified the credit card.
Days Before Subsequent Reminder Email	7	Send a follow-up reminder email X days after the initial reminder email if the customer has still not verified the credit card.
Notification Email	Blank	Enter the email address to which the system will send email notifications of orders pending, awaiting verification.
Online Team Email	Blank	Enter a team email address to which the system will send email notifications of orders pending, awaiting verification.	Role level
Order Integration Order Status	17	This value represents an order that has been integrated into ERP
Short Change Settings Max Short Change Amount	$1.00	For the 'ShortChange' option only. The Short Change verification method

...

1. Navigate to Content → Pages & Templates → Checkout. 
   
   
2. Locate the Order Confirmation Page and click Edit.
   
   
3. Find the Order Confirmation Message widget and click Edit. 
   
   
4. Find the tab: 'Credit Card Validation'. Note - If the tab is not there, check that 'Credit Card Verification' is enabled in 'Settings'.
   
   
   

5. Configure the heading and message the buyer will see upon Checkout.
   
   
   

6. Save your changes. You will now see a new option in the CMS:
   
   

View and edit orders awaiting credit card verification

When Credit Card Verification is turned on, the CMS displays the menu item Orders → Credit Card Verification.

...

Clicking on it will take you to the list of orders and their current statuses.  

Image Added

An order awaiting credit card verification will have the status 'Pending'.

Image Added

To view an order's details including the Split Charge or Short Change amounts, click on More Info.
Image Modified

1. If the user fails the first attempt, then eWay 
   
   
   

Resend credit card verification email to Customer

If the customer enquires after their order and requires the email asking them to verify the amounts, you can resend the email to them by clicking Resend Email.

Verification of credit card ownership offline

If the customer was unable to validate the credit card via the link

...

but was able to confirm card ownership, an authorised CMS user can release the order by clicking

...

Release

...

 against the pending order.

Image Modified
Enter the reason for the release and click Confirm. The order is released and the customer will receive an order confirmation email.
Image Modified
Image Modified

The Credit

...

Card Verification process from customers/users' perspective 

1. A first-time user or customer registers on your site and makes a purchase. At the 'Checkout' page, they must check the box to acknowledge that their credit card payment may be selected for additional security verification.
   Image Modified
   

...

1. 
   

2. As this is the first time

...

1. this customer has purchased something

...

1. on the site

...

1. with an unverified credit card, the system will advise them that the order is 'pending' at the confirmation screen.
   Image Modified
   

...

1. 
   
2. The system will also send them an email, which also has the link for them to validate the order. 
   
   Image Modified
   

...

1. 
   
2. The verification amount(s) the customer needs will appear in their credit card's transactions

...

Image Removed

...

1. . There will be two charges for a Split Charge and one for a Short Change. 
   Image Added
   
   
2. When they click the link

...

1. in the email (or Order Pending screen), they must enter one of the values that was charged to their card to release

...

1. the order.
   
   Image Modified
   

...

1. 
   
2.  If the amount entered is correct, the system will release the order and send them a verification email, which shows the total amount and confirms the split or short values. The Cash Receipt below displays a successful Split Charge verified payment.  

...

What if user fails credit card verification

...

?

1. Each time the user enters an amount that does not match the splits charged

...

1. or the

...

1. short changes for the nominated order, the system will display a failed message. The number of times a user can attempt verification depends on the 'Attempts Allowed' setting. 

2

...

(i) On the final failed attempt, the system will advise them

...

the number of verification attempts have been exceeded. The user will not be able to make any more attempts.

3.       The

(ii) The system will also email the address

...

entered in 'Notification Email' (in Credit Card Verification Feature Settings) of the failed verification.

4.       If the user attempts the verification, the system will inform them that they have exceeded their attempts.

Image Removed

...

(iii) For security purposes, a CMS administrator cannot release an order that failed verification.

...

Note

• Once the user/customer has verified the credit card, the system will not require verification of the credit card on subsequent orders.
• Guest Checkout users will always trigger a verification request whenever their order is over the Threshold Order Amount.
• If the user has multiple orders on hold against the same credit card, then the system will release all orders when they verify the credit card ownership.

Note
The Credit Card is The credit card is charged at the time of purchase. Therefore, if verification fails, then the customer or user must engage with the credit card merchant to organise a refund to the nominated credit card if they abandon an order.

...

Related

...

help

...