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Overview


Multiexcerpt
MultiExcerptNameFeature Overview


Excerpt

Customer Self Service Questionnaires are a flexible way to create and present forms and collect user information. Some common uses include:

  • Contact Us
  • Returns
  • Warranties
  • Feedback 


...

  1. Create the Questionnaire
  2. Add Questions
  3. Place & configure the Widget

Step-by-step guide

1. Create the

...

Questionnaire 

  1. In CMS, navigate to Advanced Content
  2. -->
  3. Questionnaire Group Maintenance (/QuestionnaireMaintenance.aspx).
  4. Click '

  5. Click New
  6. '
  7. .
  8. Set the

  9. Set the values as follows (fields not listed here may be left blank):
      • Questionnaire Code - a unique identifying code
      • Questionnaire Description - a brief description of the questionnaire
      • Spam Validation - tick this box to enable Captcha functionality for anti-spam
      • Attachment Upload - tick this box to allow the user to attach files on submit (file types will be specified in the widget)
        Creating a BPD QuestionnaireImage Added

  10. Click
  11. '
  12. OK
  13. '
  14. to save your changes.
  15.  

  16. Creating a BPD QuestionnaireImage Removed

2. Add Questions

...

  1. In the relevant Questionnaire selected, click 'Questions'
    Click '
  2. Click New'.

  3. Select a Select a question from the 'Question Code' drop drop-down.

  4. Assign a Assign a numeric sequence.
    Click
  5. 'Click OK' to  to add.

    Adding Questions to the QuestionnaireImage Modified 
  6. Repeat as needed until all question fields have been added to the questionnaire.  

  7. Click 'Click Refresh Dictionary'.
     
Tip

If the Question you require does not appear in the Question Code drop-down, new questions can be added by following these steps:

  1. Navigate to Advanced Content
-->
  1.  Questionnaire Field Maintenance (/QuestionMaintenance.aspx).
  2. Click
'
  1. New
'
  1. .
  2. Set the values as follows:
    1. Question Code - a unique code to easily identify this question for selection later on
    2. Question Text - the question prompt which will be displayed to the user
    3. Sequence - determines the order in which the question appears in the maintenance screen. This will default to the next available sequence number, but can be overwritten
    4. Answer Format - the required format for responses to this question (e.g. Short Text, Number, Tickbox, etc)
    5. Length - the number of characters the field is to be restricted to (if applicable)
    6. Required - tick this box if this question is to be mandatory
    7. Help - enter tooltip text here - either a further explanation or example; anything which might assist the user in completing the questionnaire
    8. Hidden - tick this box if the question should NOT appear on the questionnaire (used to render hidden HTML elements on a questionnaire page)
  3. Click
'
  1. OK
' to
  1.  to save.

Questions created here will now be available for use in any Questionnaire.

 Place & configure the Widget
(in


3. Add the Questionaire Widget and Configure Settings 

In this example we'll use an existing custom page

...

.

  1. Navigate to to Content --> Custom Pages. 

  2. Click ' Click Design' on  on the required Custom Page. (Note - if there is no 'Design' button, your page is not widget-based and will need to be converted via page Options.)

  3. Click 'Click Add Widget'.

  4. Search for and add Add the Questionnaire widget. 
    Click
  5. 'Click Edit' on for the widget. 

  6. Configure options as required. Refer to the widget documentation for a detailed explanation of all optionsSee the Questionaire Widget help page for assistance.
    Questionnaire widget configurationImage Modified 
  7. Click 'Save'.

  8. Navigate to the custom the custom page and view your new questionnaire! 

    Finished Demo QuestionnaireImage Modified


Tip
titlePro Tip

Make your customers' lives easier by prefilling some of the questionnaire fields for them!

From version 3.92+, you have the ability to pre-populate fields based on customer/user data, or page parameters.

For example, Name and Company Name (for logged in users), or product code Product Code (if the form is a stock enquiry form on a product detail page). Here's a quick how-to:

  1. First, find your questionnaire fields - navigate to Advanced ContentQuestionnaire Group Maintenance.
  2. Select your questionnaire and click the 'Questions' link. This will show you the field name of each questionnaire field - take note (or a screenshot!).
  3. Now, go to Advanced ContentQuestionnaire Field Maintenance.
  4. Search for the field you wish to prefill and click 'Modify'.
  5. Enter the appropriate value in the 'Token to Prepopulate' field (see table below).
  6. Click 'OK' to save.
  7. Click the 'RefreshDictionary' link to update your questionnaire.
  8. Repeat for any remaining fields.
     
Field to PrefillToken
User NameUser.FirstName,User.Surname
Company NameCustomer.Name
Email AddressUser.EmailAddress
PhoneUser.PhoneNumber


If you don't see the token you're after, contact our friendly Support team for assistance.

Additional Information


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MultiExcerptNameAdditional Info

--

...

Minimum Version Requirements


Multiexcerpt
MultiExcerptNameMinimum Version Requirements

3.78


Prerequisites


Multiexcerpt
MultiExcerptNamePre reqs

--


Self Configurable


Multiexcerpt
MultiExcerptNameSelf Configurable

Yes


Business Function


Multiexcerpt
MultiExcerptNameBusiness Function

Marketing


BPD Only?


Multiexcerpt
MultiExcerptNameBPD Only

yes


B2B/B2C/Both


Multiexcerpt
MultiExcerptNameB2B/B2C/Both

Both


Ballpark Hours From CV (if opting for CV to complete self config component)


Multiexcerpt
MultiExcerptNameBallpark Hours From CV (if opting for CV to complete self config component)

Contact CV Support


Ballpark Hours From CV (in addition to any self config required)


Multiexcerpt
MultiExcerptNameBallpark Hours From CV (in addition to any self config required)

Contact CV Support


Third Party Costs


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MultiExcerptNameThird Party Costs

n/a


CMS Category


Multiexcerpt
MultiExcerptNameCMS Category

--



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