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Make Order Tracking available for a User group. |
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This guide describes the default options for the Order Tracking function. To implement additional fields and options you want to provide for your customers in order tracking, e.g., Job Number, please contact Commerce Vision. |
What your users see
Order tracking is accessed through the website user's Dashboard menu. Your users access Order Tracking on the Dashboard menu. The name of the menu may be different, depending on what it has been named during set up. It is usually called 'Track Orders' or 'Order History'. NOTE - It is available only if the user's role includes tracking their orders. The functionality is generally enabled for B2B customers but can be made available to any user group.
By default, the order tracking page lists orders and related data such as current order status, order date, and order total. Other display options can be enabled in the Track Order Widget.
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