About PayIDs on the CV ecommerce Platform
PayID use for order payments have built-in attributes to let a buyer make a one-off payment of a specific order. A generated PayID is:
- unique: 'email' string is randomly generated by Azupay for a specific payment request tied to a specific order
- single-use: can only be used once successfully before being deactivated
- amount-controlled: payer entered bank transfer amount must match the payment request's
- time-limited: unused PayID will expire and be deactivated
- Azupay's maximum and default expiry is 48 hours (2880 mins)
- CV ecommerce's default expiry is is 48 hours (2880 mins). (You can change the expiry in CMS Azupay settings. But note that bank security checks can delay payment completion and a PayID needs to be active when the bank sends payment confirmation to Azupay. If the PayID is deactivated, payment is automatically rejected (refunded back to source) by Azupay.
- requested for deactivation by your site when:
- the user selects the Cancel button on the Azupay popup during checkout
- the user session times out (session time outs)
- the expiry date/time passes.
PayID Payment Statuses
Azupay marks one of these statuses against a generated PayID instance:
- complete - the PayID was used to successfully pay for the order and Azupay has received confirmation from the payer's bank
- waiting - the PayID was generated against the order; Azupay has not yet received confirmation from the payer's bank
PayID Payment Tracking
It is possible for more than one PayID to be generated per order. For example, the user selects to pay by PayID and the payment request generates a PayID. They click Cancel, automatically deactivating that PayID. They select PayID as payment again. A new PayID request is generated with a new PayID.
To track which payment request was used to pay for an order, payment should be tracked and verified using the Payment Request ID. This ID is tied to a specific PayID and is always included when payment data is sent or received by Azupay.
NOTE - The Payment Request ID is not displayed to the customer on the Azupay popup during checkout. Only the PayID is displayed. But when the buyer successfully pays using that PayID, the bank transfer is recorded in Azupay against the Payment Request ID.
Azupay Dashboard
A PayID payment can always be tracked on your Azupay dashboard. Payment details include:
- the Payment Request ID
- sales order number (generated by your system)
- current payment status.
For full details of the transaction, use the Azupay Dashboard.
PayID Emails
The system provides four PayID customer notification emails that are auto-scheduled to send when certain PayID payment events occur. They provide your customer with their PayID payment record for their purchase and any needed status updates. You can also set these emails to be bcc'ed to relevant team members so they are alerted to updates without having to log in to the Azupay dashboard to check.
All emails include the PayID and its Payment Request ID for internal tracking and payment enquiries by customers. See: Azupay PayID Emails
Release Payments
Coming soon
Your team members can check the status of an Azupay payment by using the Release Payments feature. Payment details can be found by entering the order number. Payment details should include the Payment Request ID.
