PayID & Order Payments
When your customer selects to pay by PayID, your system sends Azupay a request that contains:
- your Azupay client ID
- the client transaction ID (order number)
- payment description (reference added in the Azupay dashboard about payment. Default: your business + order number)
- payment amount
Azupay's response contains the above and also:
- the PayID
- the payment request ID
- request creation date and time
- payID expiry date/time
- payment request status (WAITING)
At checkout, the customer sees only the PayID but that is only one part of the whole PayID request record. The record has a unique identifier - Payment Request ID.
PayID Payment Tracking
It is possible for more than one PayID to be generated per order. For example, the user selects to pay by PayID and the payment request generates a PayID. They click Cancel, automatically deactivating that PayID. They select PayID as payment again. A new PayID request is generated with a new PayID.
To track which payment request was used to pay for an order, it is best to track or verify payment using the Payment Request ID. This ID is always linked to a specific PayID and is included in any payment update sent or received by Azupay. In CV ecommerce, it is added in PayID payment notification emails to customers and as part of the PayID payment record on the Release Payments page.
For full details of the bank transfer transaction, use the Azupay Dashboard.
PayID Payment Statuses
Azupay marks one of these statuses against a generated PayID instance:
COMPLETE
- the PayID was used to successfully pay for the order and Azupay has received confirmation from the payer's bank- NOTE - the PayID Payment Request record with 'complete' status also includes: completed date/time, amount received, payer entered reference (if any)
WAITING
- the PayID was generated against the order BUT Azupay has not yet received confirmation from the payer's bank AND the PayID has not expired.NOTE - you can only delete a
PaymentRequest
that is inWAITING
status
EXPIRED
- no acceptable payment was received before the PaymentRequest expiredRETURN_IN_PROGRESS
- a payment was received but is in the midst of being returned to the source accountRETURN_COMPLETE
- the payment was returned to the source account
PayID Emails
The system provides four PayID customer notification emails that are auto-scheduled to send when certain PayID payment events occur. They provide your customer with their PayID payment record and any status updates. You can also set these emails to be bcc'ed to relevant team members so they receive updates without having to log in to the Azupay dashboard.
All emails include the PayID and its Payment Request ID for internal tracking and payment enquiries by customers. See: Azupay PayID Emails
Release Payments
Coming soon
Your team members can manually release or reject a PayID payment, or check its status by using the Release Payments feature. Search by receipt number or order/invoice number. Payment details include the Payment Request ID.