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In some situations you may want to make entry of an Order Reference either mandatory or optional per customer/account.

This page only applies to a B2B Environment, A customer references is never mandatory in a B2C scenario.

Configuring the Customer for Mandatory or Optional Order Reference Entry

  1. Login to Customer Self Service as an administrator
  2. Go to the customer maintenance page (CustomerMaintenance.aspx)
  3. Enter the account/customer, click enter and select the customer
  4. Click the Customer Details tab
  5. Click Modify
  6. Check or uncheck the "Is Order Reference Mandatory" checkbox as needed

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