A user's account can become locked if they have a certain number of failed login attempts (determined by site settings).
When this happens, you can easily unlock their account as the site Administrator.
Step-by-step guide
To Unlock a User's Account:
- Login as an Administrator.
- Navigate to 'Accounts' --> 'User Maintenance' (zUsers.aspx).
- Search for the required user account.
- Click 'Modify' to edit the user details.
- Edit the 'Deactivate User Account' flag so that it is not ticked.
- Click 'OK' to save changes.
You can also reset the user's password on this details screen if the user has forgotten their password.
A user's account will also become invalid if the debtor code to which they are attached is deleted or changed in PRONTO, and the corresponding web conversion has not taken place (refer to Converting a debtor code on the website for details).
In this case, the user's default debtor code needs to be updated. See Changing the default customer account for a User for instructions.
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