Online Discounts

Overview

Online Discounts is used for tiered website-based promotions. You can create a promotion group to encourage or reward volume purchases of targeted products. Price breaks are set based on quantity tiers. When a promotion group is active on your site, the discounted price will automatically be calculated and the customer alerted when a valid number of eligible products are added into their shopping cart. There is no need to enter a promotion code at checkout. You can also vary discounts offered for different Customer types based on Marketing Flags. 

Step-by-step

1. Enable Online Discounts

1. In the CMS, navigate to Settings → Feature Management → Payment & Checkout. 
   
   
2. Toggle on Discount Maintenance.
   
   
   
3. Online Discounts now appears in the Campaigns & Promotions menu.
   

2. Create an Online Discount Promotion Group

Each online discount you create is called a 'Promotion Group'. To help you work out the details required for a promotion group, go through this checklist:

• Are there start and end dates and times for this promotion group?
• Will the promotion group have different discount levels based on set minimum and maximum quantities?
• Will the discount be given as a 'special price' or 'percentage off' each eligible product? 
• Will the discount levels change (either in min/max quantities or discount amounts) depending on customer type, e.g., B2B, B2C, or specific Customer accounts? If yes, Marketing Flags need to be set up. Please consult with Commerce Vision to implement this.  
  

Once you have all details ready, you can create the online promotion group for your website. 

To create a promotion group, 

1. Navigate to Campaigns & Promotions → Online Discounts.
   
   
2. Click the Add Promotion Group button in the top right corner.  
   
   
3. In the 'Promotion Group Details' section, enter identifying details for this promotion group and its start/end dates.
   
   Group Code: a unique code that identifies this promotion group. 
   Description: a meaningful description or name for this promotion code. 
   Start Date: date and time this promotion group becomes active on your site.
   End Date: date and time this promotion group expires on your site.
   
   

4. In the 'Price Breaks' section, price breaks based on quantities purchased are set. For every Level used, Minimum and Maximum quantities of eligible products determine if a purchase qualifies for that level of discount.
   
   

   Discount level rules

   • For each level used after Level 1, the Minimum Quantity must be higher than the Maximum Quantity of the previous level, unless differentiated by Marketing Flags.
   • Unused levels must be left with the default '0' for both Minimum and Maximum quantities. 
   • Leave the Marketing Flag field blank for a level to apply to all buyers. 

   Example: We want to create a promotion group with 3 levels that apply to all buyers. If a buyer adds a quantity of eligible items above or below applicable quantities, e.g., '1' or '31', no discount is triggered. If they enter a valid quantity, e.g., '21', the discount at Level 3 will automatically be calculated.
   
   

   
   

5. Marketing Flag: (optional) if marketing flags are used for Customers (set up in the ERP), you can limit or vary discounts for different customer types. (See Step 3 below for specific guidance on using Marketing Flags.) Otherwise, leave this field blank. 
   
   
6. In the Product Pricing section, add each eligible item and discount details for each active level. 
   
   
7. To add an eligible product, click Add Product.
   Product Code: type in the product code of the eligible product and select from the dropdown list. Note - a product code can be added once only.
   Discount Type: select either 'Discount' - percentage off original price or 'Price Override' - special price.
   Level ...: for each active level used, enter the percentage off or discounted price that will be applied.
   
   

8. When you have finished creating or editing the promotion code, click Save or Save & Exit. 
   

   Cannot save?

   If you cannot save your changes, check for any errors. 

   

3. Use Marketing Flags (optional)

The Marketing Flag feature can be used to limit a promotion group or certain promotion levels to particular buyers. Marketing Flag codes must have been added and associated with certain user categories, e.g., Customer accounts, in the ERP. When marketing flags are used, a blank field = 'all other users'.

Please consult with Commerce Vision to implement Marketing Flags. 

Edit Online Discount Messages

When a buyer adds an eligible product into their cart, the discount will be calculated automatically. On the Cart and Checkout screens, notification messages are displayed to alert the buyer they are receiving the online discount price or when it has been removed or recalculated. These messages can be edited in the Order Lines Widget and the Cart Buttons Widget.

Order Lines Widget

The Order Lines Widget may have been placed in various templates. Changes made to Online Discount messages in one widget will display in all other Order Lines Widgets in use.   

1. Go to Content → Pages & Templates → Cart
2. Find the Order Lines Widget and click Edit. 
3. Click the Notifications tab.

4. Scroll down to the Online Discount fields and edit the default messages as you require.
   
   Online Discount Message
   
   In the Shopping Cart, a message automatically appears in the Order Line to inform the buyer of the discounted price and discount rate. 
   
   Default message: 'Price reduced from {0} to {1}. Discount rate {2}.' Notes: Placeholders:  {0} = original price; {1} = new price; {2} = calculated discount rate
   
   Online Discount Found Message / Online Discount Not Found Message 
   
   In the Shopping Cart, the buyer can edit the quantity of a product they have added. If their cart contains products eligible for a promotion group and quantities are changed, clicking the Update button will trigger one of two pop up messages:
   (i) Online Discount Found Message: informs the buyer to check the newly recalculated discount. Default: 'Your order has been edited. Please review the individual discounts.'
   (ii) Online Discount Not Found Message: informs the buyer that no Online Discount has been applied. Default: 'No discounts found.'
   
   
   

   
   Note - (ii) and (iii) can also be edited in the Cart Buttons Widget. 

    Click here for a how-to guide.

   Cart Buttons Widget

   To edit the Online Discount Found/Not Found messages in the Cart Buttons Widget,  

   1. Go to Content → Pages & Templates → Checkout → Cart
      
   2. Click Edit for the Cart template.
   3. Find the Cart Buttons widget.
      
      
   4. Edit the messages as required.
      Online Discount Found Message: triggered when the buyer updates the quantity of any eligible product in the Shopping Cart and discount is recalculated.
      Online Discount Not Found Message: triggered when the buyer updates the quantity of any eligible product in the Shopping Cart and results in no discount. 

Cart Checkout Button Widget

When the buyer clicks the Continue to Checkout button in the Shopping Cart, a popup message asks them to review the discounts before continuing to Checkout. This message can be changed or removed as you require in the Cart Checkout Button Widget.    

1. Go to Content → Pages & Templates → Cart
2. Find the Cart Checkout Button Widget and click Edit. 
3. Under the General Options tab, find Online Discount Found Message and change the message as you require. If you do not want this popup to appear, leave the field blank. Default: Discounts have been calculated on your order, please review and proceed.'
4. To save any changes, click Save.

Additional Information

  Related help

• Page:
  Mixed Product Buy Pricing Promotion
• Page:
  Online Discounts
• Page:
  Whole Order Discounts

• Page:
  Cart Buttons Widget

• Page:
  Cart Checkout Button Widget