Does your site offer some products that have to be shipped, some that are pickup only, and others that allow either option? With the standard Click and Collect feature, delivery mode is selected on the whole order. What if a customer submits an order with some 'ship only' products and others that are 'pickup only'? This feature allows delivery mode to be specified for each order line so that both delivery and pickup products can be processed in a single order.
Implementation Notes
- This feature is available for versions 4.29+.
- It is only available for B2C customers.
- Implementation requires consultation with Commerce Vision. Please contact Commerce Vision.
During Product Maintenance, specific delivery mode for a product can be set. (NOTE - If not set, delivery mode defaults to both. Whether a product is shown as available for pickup or delivery will also depend on stock levels at fulfilment locations.)
How it works
1. A customer has set their store to a specific location. This is required to determine pickup availability.
2. They view various products on your site. Providing there is stock, some are flagged 'Available for Delivery' or 'Available for Pickup' only, or both.
| Available for Delivery only | Available for Pickup only | Available for Delivery and Pickup |
|---|---|---|
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3. The customer adds one or more products and starts checkout, first going to the Cart page.
| Delivery only products added | Pickup only product added | Delivery and Pickup product added |
|---|---|---|
Whether a Delivery Option is pre-selected depends on what is set in the Delivery Options - Click and Collect Widget. The system will only accept selection of 'Delivery'.
If the default option is Pickup or the customer selects it, a popup and error message will display. They will be asked to acknowledge the error by clicking 'Confirm' in the error message and 'OK' in the popup.
The system will then alert the customer that the Delivery Option will be changed to the available mode. The customer clicks 'OK'.
In the Delivery Options box, 'Delivery' is now selected.
| Whether a Delivery Option is pre-selected depends on what is set in the Delivery Options - Click and Collect Widget. The system will only accept selection of 'Pickup'.
If the default option is 'Delivery' or the customer selects it, a popup and error message will display. They will be asked to acknowledge the error by clicking 'Confirm' in the error message and 'OK' in the popup.
The system will then alert the customer that the Delivery Option will be changed to the available mode. The customer clicks 'OK'.
| Whether a Delivery Option is pre-selected depends on what is set in the Delivery Options - Click and Collect Widget. The system will accept either 'Delivery' or 'Pickup' in the Delivery Options box. For the product line, a Delivery Method dropdown list is displayed. The default 'Use Order Delivery Method' will use what has been selected in the Delivery Options box. But the customer can choose a specific delivery mode that applies only to this product. It will override what is in the Delivery Options box if they don't match.
If there is a conflict, the system will alert the customer that the Delivery Options mode does not match the user-selected mode. The customer clicks 'OK'.
In the Delivery Options box, the mode will be changed to match the user-selected mode. |
What if the customer's cart has products, some of which are to be delivered and others for pickup?
Additional Information
| Minimum Version Requirements |
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|---|---|
| Prerequisites | |
| Self Configurable |
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| Business Function |
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| BPD Only? |
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| B2B/B2C/Both |
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| Ballpark Hours From CV (if opting for CV to complete self config component) |
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| Ballpark Hours From CV (in addition to any self config required) |
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| Third Party Costs |
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| CMS Category |
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