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An email notification can be sent to users when their orders have shipped. The standard email template can be customised to include or exclude a range of information, including whether to show customer delivery comments and instructions, or to display backordered items , and the separately. The  email message text can also be edited.


Admin can enable Order Shipped notifications by completing these three processes:

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  1. In the CMS, navigate to Content Emails

  2. Find the Order Shipped Email template, and click Edit
     
  3. Configure, add, or disable widgets as required. (The standard widgets that render this email message are automatically included.) You can refer to each widget's guide for all possible customisations but here is a list of some helpful ones:

    CustomisationWidgetExample

    Include/Exclude

    • Order Comments
    Email Order Comments

    Image Added

    Include/Exclude

    • Delivery Instructions
    • Authority to Leave
    Email Delivery Instructions

    Image RemovedImage Added

    Include Backordered items in a separate column 

    Email Order Summary

     When enabled, after the stock validation process (e.g., from your ERP), backordered products/quantities are displayed separately to those shipped. 

    NOTE - This feature is available for versions 4.31+

    Multiexcerpt include
    MultiExcerptName4.25
    PageWithExcerptLTS 2021 actual min. versions



    NOTE - Relevant widgets are listed at the bottom of this page.
      
      
       

  4. When you have finished editing the template, you can send yourself a test email. At the top right of the page, click 'Test Email...' . The sales order number needs to be valid and have the correct status.
     

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