Order Shipped email notifications

An email notification can be sent to users when their orders have shipped. The standard email template can be customised to include or exclude a range of information, including whether to show backordered items, and the email message can be edited.

Admin can enable Order Shipped notifications by completing these three processes:

Update Order Shipped System Settings
Update Integrator Settings
Customise the Order Shipped Email Template

Step-by-step guides

1. Update the Order Shipped System Settings

In the CMS, navigate to Settings → Settings (/zSettings.aspx).

Click Orders.

Click Order Conclusion.

Tick Enable sending an order shipped email.

In Order Shipped Email Template, select Order Shipped Email Template.

To save changes, click Update.

2. Update the Integrator Settings

Open the Integrator client.

Click the Settings icon.

Select the Advanced tab.

Enter the ERP (Pronto) status code in the field labelled Order Shipped Statuses (generally status 80).

Click OK.

Stop, then restart the Integrator. (See Integrator - Stop and Start for instructions)

3. Customise the Order Shipped Email Template

This procedure allows you to configure and edit the email message.

In the CMS, navigate to Content → Emails.

Find the Order Shipped Email template, and click Edit.

Configure, add, or disable widgets as required. (The standard widgets that render this email message are automatically included.) You can refer to each widget's guide for all possible customisations but here is a list of some helpful ones:

Widget Example
Include/Exclude
Order Comments
Delivery Instructions
Authority to Leave
Email Delivery Instructions
Include Backordered items in a separate column
Email Order Summary
When enabled, after the stock validation process (e.g., from your ERP), backordered products/quantities are displayed separately to those shipped.
NOTE - This feature is available for versions 4.31+

NOTE - Relevant widgets are listed at the bottom of this page.

When you have finished editing the template, you can send yourself a test email. At the top right of the page, click 'Test Email...' . The sales order number needs to be valid and have the correct status.