• Created by user-b438a, last modified by user-b683f on 08 May 2014

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A user's account can become locked if they have a certain number of failed login attempts (determined by site settings).

When this happens, you can easily unlock their account as the Administrator.

Step-by-step guide

To Unlock a User's Account:

  1. Login as an Administrator.
  2. Navigate to 'Accounts' --> 'User Maintenance' (zUsers.aspx).
  3. Search for the required user account.
  4. Click 'Modify' to edit the user details.
  5. Edit the 'Deactivate User Account' flag so that it is not ticked.
  6. Click 'OK' to save changes.

User Maintenance - Deactivate User Account

 

You can also reset the user's password on this details screen if the user has forgotten their password.

 

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