You may require a copy of the order confirmation emails that is sent to the user when an order is integrated to be sent to your customer service area to inform them that an order has been placed and successfully integrated for processing. You will already be receiving an 'Order Placed' email which is generated when the order has been submitted online. Receiving the 'Order Confirmation' email is a popular option because the template contains information such as the 'Debtor Code' and ERP Sales Order Number.
Step-by-step guide
To set-up an email address or addresses per role
- Log in to your site using the administrator role
- From the 'Accounts' menu, select 'Role Management'
- Select the role that you require
- You can also search for a role if they not all displayed on the first page
- Once selected, you will be presented with a list of details about the role.
- Then 'Modify' the role details by selecting the 'Modify' button at the top of the page
- You can then enter an email address into the 'CC Order Confirmation Email' field
- If multiple email addresses are required to be entered, they are to be separated by a semi-colon
- When you have finished entering the email address, select 'OK' at the top of the page
- If you make a mistake, you can select 'Cancel' which will cancel your any changes you have made
- Your changes have now been applied
Good To Know
- If the role details do not contain the field/s you require, it can be added via the 'Field Groups' maintenance function. Please contact Commerce Vision for assistance implementing this field if it is not present.
