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Overview

Customer Self Service's Click and Collect functionality allows users to order products online and collect them at a store location convenient to them. Click and Collect can be a great sales driver, as it may save the customer from shipping costs, as well as allowing them to receive their goods much more quickly.

Click & Collect features the ability to check stock availability at any point during the order process, and to show different availability statuses for products based on the order fullfilment method - delivery vs. pickup. For delivery, availability is based on the customer's default warehouse, but for pickup it is based upon their currently selected store. 

On arrival at the website, the user can set their pickup location ('My Store') 

Step-by-step guide

 

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