Step-by-step
Configure Inactive User Management
Set when the warning emails and deactivation are triggered.
- In the CMS, go to Settings → Settings → Feature Management → User → User Accounts.
- Ensure User Accounts is enabled, then click Configure.
- Go to Inactive User Management.
- Toggle ON Enable Inactive User Management. This enables the feature on your website.
- Inactive User Activation Link Expiry in Hours: hours after a warning email is sent for the link to expire. Default: 48 hours
- Inactive Warning Email in Days: number of days a user is inactive before first warning email is sent. Default: 365 days
- Inactive Reminder Email in Days: (if user did not click on activation link in first warning email) number of days after first warning before final warning email is sent. Default: 60 days
- Deactivate Email in Days: (if user did not click on activation link in final warning email) number of days after final warning email is sent for account to be deactivated. Default: 30 days
- Click Save.
Configure Scheduled Task
Set how often the inactive users check is done.
- In Task Options, click Edit.
- Is Active: toggle ON to turn on the scheduled task.
- Occurrence: run the task one time or repeat after a specific period
- Start: start date and time
- Prestored Procedure: do not change without Commerce Vision instruction
- Poststored Procedure: do not change without Commerce Vision instruction
- Click Save.
Related help
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