Auto-deactivate Inactive User Accounts

Overview

Inactive User Management helps user management by regularly clearning up dormant user accounts. A scheduled automaticated process deactivates website users who have not logged into their accounts for a set amount of time. Before deactivation, two warning email notifications will be sent. The user can click on the login link in either email to stop the deactivation process, Once deactivated, the user account is marked as 'inactive'.   

CMS administrators can configure:

• the inactive period (default: 365 days) before the first warning is sent
• the number of days after the first warning to send the final warning
• the number of hours the activation link to login in each warning email is valid
• the number of days after the final warning to deactivate the account
   

Step-by-step

Configure Inactive User Management

Set when the warning emails and deactivation are triggered.

1. In the CMS, go to Settings → Settings → Feature Management → User → User Accounts.
   
   
2. Ensure User Accounts is enabled, then click Configure.
   
   
3. Go to Inactive User Management.
   
   
   
4. Toggle ON Enable Inactive User Management. This enables the feature on your website.
   
   
5. Inactive User Activation Link Expiry in Hours: hours after a warning email is sent for the link to expire. Default: 48 hours
   
   
6. Inactive Warning Email in Days: number of days a user is inactive before first warning email is sent. Default: 365 days
   
   
7. Inactive Reminder Email in Days: (if user did not click on activation link in first warning email) number of days after first warning before final warning email is sent. Default: 60 days
   
   
8. Deactivate Email in Days: (if user did not click on activation link in final warning email) number of days after final warning email is sent for account to be deactivated. Default: 30 days
   
   
9. Click Save.

Configure Scheduled Task

Set how often the inactive users check is done.

1. In Task Options, click Edit. 
   
   
   
2. Is Active: toggle ON to turn on the scheduled task.
   
   
3. Occurrence: run the task one time or repeat after a specific period
   
   
4. Start: start date and time
   
   
5. Prestored Procedure: do not change without Commerce Vision instruction
   
   
6. Poststored Procedure: do not change without Commerce Vision instruction
   
   
7. Click Save.

Related help

• Page:
  User Impersonation
• Page:
  Create CMS Users
• Page:
  MS Active Directory Setup Guide
• Page:
  Microsoft Azure AD SSO
• Page:
  B2B User Registration