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A placeholder image is an image displayed when the actual image is missing or otherwise unavailable. Products on websites your website would typically have product images associated with them. These are displayed in the various pages, e.g., product detail page, product gallery, product grip and list pages, and in order -related emails. The placeholder Image lines (in order summary and emails). Images can also appear in a category listlists/grid. If an image is not available, rather than a blank space, a generic placeholder image can grids. Whenever images are unavailable on your site, the placeholder image will be shown.   

Default placeholder Placeholder images would have been added uploaded for your site during set up. Use this guide to change the setup stage. 

Preparing the placeholder images

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The

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placeholder image must be saved as .png and in four pixel dimension sizes.  This is because the placeholder image size needed will depend on where it is used. 

To change the placeholder images for your site, you will need the same image in four

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pixel dimensions:

• 50px (email/order line)
• 250px (list/grid)
• 500px (detail)
• 1000px (zoom)50 x 50 px
• 250 x 250 px
• 500 x 500 px
• 1000 x 1000 px

Each placeholder image for Product in the Product Images folder and the default image in the Theme folder (500px) must be named 'product-image.png'. The Category placeholder image is the same as that for Product. It should be 500px and must be named 'category-image.png'.

Info
title Examples
Here are examples of the file sizes required: View file name Placeholder Images.zip height 250

Step-by-step guide

Replacement placeholder images are upploaded via the FileManager. 

1. Change the default placeholder

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images (500px) in Theme

Here's how to change your the 500px Product or and Category placeholder image images in the Theme folder: 

1. In the CMS, navigate to Content → File Manager.
   
    
   
   
2. Click the Theme folder, then the img folder.
   
3. Click the placeholder folder. 
   
4. You will see the Category and Product placeholder images. Your replacement placeholder images must have the same filenames. 
   
5. If you want to view an existing image, select the image, then click Manage, then View.
   
6. To delete the image, select the image, then click Manage, then Remove.
   
7. In the popup, confirm you want to delete the image.
   
   
8. To use a new image, click Upload 
   
9. Once the image is in the folder, if it has not been named as the old default file, select the image, click Manage, then Rename. NOTE - Ensure the product placeholder image is named 'product-image.png' and the category placeholder image is 'category-image.png'.
   
   
10. Refresh cache.  

2. Change the default 50x, 250px, 500px and 1000px placeholder images for Products 

Here's how to change placeholder images for Products: 

1. In the CMS, navigate to Content → File Manager.
   
    
   
   
2. Click the Images folder, then ProductImages.
   
   
   
   
3. Click into each of the 50, 250 and 500 , 500 and Large (for 1000px) folders and upload the appropriatelycorrect-sized placeholder image into each folderimages.
   
   
   
   
   
4. Refresh If not already done, ensure each is named 'product-image.png'. 
   
   
5. When you have finished, refresh cache.  

Related Help

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