Allow Backorder Placements
When one or more products are unavailable, your site can be enabled so users can place backorders for delivery, pickup, or both. You can enable and configure delivery backorders yourself. Contact Commerce Vision to allow pickup backorders as the default is to disallow pickup backorder placements. Once enabled, you can configure pickup backorders.
To enable backorder placements:
- Go to Settings → Settings.
- Find the setting Click And Collect Can Order If Deliv Unavailable. Set to Yes (Always allow), No (Never Allow) or Default (standard behaviour following existing business rules).
- Find the setting Click And Collect Can Order If Pickup Unavailable. Set to Yes (Always allow), No (Never Allow) or Default (standard behaviour following existing business rules).
- If in use, find the setting Click And Collect Can Order If Pickup Low Stock. Set to Yes (Always allow), No (Never Allow) or Default (standard behaviour following existing business rules).
Product availability rules would have been set for your site. Products may show a different availability status for delivery vs pickup, depending on whether the store or an alternate location such as a warehouse has been used to calculate delivery availability. A B2B user who switches to another account may see different delivery availability if the new account code has a different warehouse setting. (The rules that govern product availability for 'delivery' depend on how your site has been configured for Click & Collect and availability calculations. See the Store/Warehouse Locator guide for more details.) ,
Backorder Tracking
Orders with backordered items can be tracked in the user's Order History. The user can select to search only for backorders.
Display a B2B Customer's Backorder Info
From time to time, your B2B customers may have products on backorder with you.Browsing your site, they might be inclined to place another order for these items, forgetting that stock is already due to be delivered from you. While another order placed is good for business, a costly return when the customer realises they've over-ordered is not.
This feature is not compatible with sites using Live Pricing and Live Order Search.
Your website can display the quantity a Customer account has on backorder for any product as they browse your site. This can be shown on the product list (search results, category browsing), the product detail page, and the order lines (cart). All users on the Customer account will have access.
| Product List | Product Detail |
|---|---|
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Step-by-step guide
1. Enable setting
NOTE - Displaying a customer's backordered quantity for every product does affect additional performance overhead.
You'll need the setting 'Enable BackOrder Qty Calc On Products' updated by Commerce Vision for your site.
2. Update widgets
Backordered quantity can be displayed in one or more of these pages: Product Detail, Product List, Cart
(i) Enable option on the Product Detail page:
- In the CMS, go to Content → Pages & Templates.
- Select the Product Detail template.
- Edit the Product Purchase Details widget.
- Toggle ON Show Quantity on Back Order?.
- Click Save.
(ii) Add the Product List Qty On Back Order Widget to the zoned Product List:
- Go to Content → Pages & Templates.
- Select the Product List Item Zoned template.
- Select the zone (e.g., just above the Add to Cart button), and click Add Widget.
- Search for 'Product List Qty On Back Order' and click Add Widget.
- Drag the widget to the appropriate spot in the zone, if required.
- (optional) Change the label text. Default: Qty on Back Order:
- Click Save.
(iii) Add the Order Line Qty On Back Order widget to the Cart:
- Go to Content → Pages & Templates.
- Select the Order Lines Info template.
- Click Add Widget.
- Search for Order Line Qty On Back Order and click Add Widget.
- (optional) Change the label text. Default: Qty on Back Order:
- Click Save.
Related help
