To be able to drill down to sales orders from the account enquiry screen, the user needs to have access to both the bill to and the child accounts.
If the message:
Requested Order not found. Please use Track Previous Orders page.
Order Customer record is not accessible for the current User
is displayed, this means that a user has tried to drill down to an order from the accounts enquiry screen. For a user to be able to see an order for a sub account they will need to have access to that sub account.
Step-by-step guide
- Login as administrator
- Go to User Maintenance
- Select Multiple Accounts
- Use the New mode to create new accounts for the user
Masking can be used to link to multiple accounts. For example, using the code VANDER% will link the user to all accounts starting with VANDER.
