Setting up carrier track and trace links

Customer Self Service allows for track and trace to be set up for carriers that support this functionality on their track and trace websites. 

Step-by-step guide

To Set up Carrier Track and Trace Links:

1. Determine the Carriers that allow for track and trace functionality on their websites.
2. Enquire with these carriers to determine if they support the ability to call their website track and track with the consignment note as the calling URL. See Common Carriers URL Pages below for information on some known Australian carriers.
3. Determine the carrier codes in PRONTO for each of the required carriers.
4. In Customer-Self-Service, in the Admin Role, go to the "Settings" page and select the "Freight" tab. 
5. Change the setting "Carrier Codes for Track and Trace". Enter all of the carrier codes from PRONTO that will be trackable. Enter them with a ; between them. For example, "STAR;TNT;BORD;DFE"
6. The way the external pages references are built dynamically using 2 system resources and a specific URL stored against each carrier.
   1. Go to "Content - Resource Maintenance"
      1. Defining the Button Label:
         1. Search for "rcOrderSearchTrackLabel"
         2. Use the "Modify" option to change the "Resource Value" to the required value. The default option for this value is: "Track Order"
      2. Defining the Tracking Link Template:
         1. Search for "rcOrderTrackingLinkTemplate"
         2. Use the "Modify" option to change the "Resource Value" to the required value. The default option for this value is: "<a target="_blank" class="TrackOrder" href='{0}'>{1}</a>" . It is accepting 2 parameters - the first (i.e. {0}) is the carrier specific URL to call and the second (i.e. {1}) is the resource mentioned above "rcOrderSearchTrackLabel". The full URL will be built bring all three values together. 
   2. Defining the link for each carrier (note that this is done using the SysTable which is a generic table used for many different types of functions - this means the field prompts are often generic):
      1. Go to "Settings - Dictionary".
      2. Enter "Systable" into the "TableName" prompt.
      3. Click on "Open".
      4. Click the "Search" tab.
      5. Search for the carrier code and "CC" (the system table type). For example, to find carrier code of TNT, search for "TNT CC".
      6. Select the record.
      7. Click the "General" tab.
      8. Click "Modify".
      9. In the setting "Alpha5" enter the URL for the carrier with the consignment note string being replaced by the parameter {0}. For example, TNT would be "http://www.tntexpress.com.au/interaction/asps/trackref_detail.asp?id=DOMESTIC_TRACK.html&TextArea={0}".
      10. Click "OK" to save
      11. Click "RefreshCache" to write settings back to the system immediately

Common Carrier URL Pages

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