Free Freight Promos

Overview 

Free Freight promotions can be configured to treat your customers to $0 shipping on eligible orders. All they need to do is meet a minimum spend requirement and apply the promo code to their cart!

In the example below, we'll create a Free Freight promo for orders over $50, using the code 'FREEFREIGHT50'. 

Step-by-step guide

To configure a Free Freight promotion:

1. In the CMS, navigate to Campaigns & Promotions→ Promotion Codes. 
   
   
2. Click 'Add Promotion Code'.
   
   
   
3. Select Promotion Type = Freight.
   
   
   
4. Select the scenario When I spend X dollars I get free freight. 
   
   
5. Enter your Promotion Code (no spaces). This is what your customer enters at checkout to redeem the promo.
   
   
   
6. Give the promotion a Description. This will be displayed in the user's order summary during checkout.
   
   
   
7. Specify Start and End dates. Click the calendar icon to launch the date picker. Note - if start and end dates are not set, the promotion code cannot be used. An error message will display when the customer tries to apply the code during checkout. 
   
   
   
8. Enter the Discount Threshold. This is the dollar amount the customer must spend to qualify for free freight.
   
   
   
9. Nominate the Carrier Code this promotion applies to. You can grant free freight via ALL carriers, or add one or more carriers from the dropdown list. 
   
10. Save & Exit.
    
    
    
    

Your free freight promotion is now ready to go!  Customers who meet the minimum spend requirement can apply the promo code to their cart to receive $0 shipping. 

Advanced options

Each promotion has several advanced options you may wish to configure. These can be accessed immediately after you create the promo, by navigating to Options → Edit Advanced Options. 

Or if you're editing an existing promo, they'll be located in a collapsed section below the main promo details:

Misc Options

• Status - 'Active': the promo code is live on your site and can be used by customers / 'Disabled': the promo code cannot be used by customers but can be switched to 'active' / 'Deleted': the promo code is deleted from your website altogether and cannot be retrieved 
• Applied To - B2C / B2B / Both
• Criteria Fail Remove promo Code - ON: the system automatically removes the promotion code from the cart when the contents get updated and requirements are no longer met. Users will have to re-enter the promo code if they want the code to be applied; OFF: the promo code is still in cart and if contents get updated and requirements are met, it will be (re-)applied. 
• Not Applicable With Other Offers - ON: limits the promotion code from being used when other promotion codes are already applied to the order; OFF: promo code will be applied when other promo codes have been applied to the order. 
• Free Product To Be Added in Pronto - (applies only for Promo Codes that add a free product). See Free Product Promo Code help for details. 
• Postcode Exclusion List - (for free freight promo codes only) If required, enter single postcodes and/or postcode ranges (each comma-separated) to exclude. It is recommended you follow Australia Post's four digit conventions so a three digit code would be '0200' instead of '200'.  

Usage Limits

You can set the maximum number of times the promo code can be used, either by an individual User, users on a particular Customer Code, or Globally (site-wide). Leaving these limits at 0 = unlimited use by all. 

From version 4.10+, you can also specify one or more users (comma-separated list) who are permitted to use the promotion code. Any user not in this list cannot apply the promo code to their order.

Messages

There are default messages set at the promotion code feature level, but these can be overridden for each individual promotion. Leaving these blank will use the defaults.

• Promo Code No Longer Applies Message - The notification displayed when the promo code was previously applied successfully but the cart contents have been changed so the code is no longer valid.
• Promotion Code Error Message - The notification displayed when the cart contents are not eligible for the promo code. Perhaps the cart value is not high enough or the minimum quantity has not been reached.
• Promotion Code Applied Message - The notification displayed when the cart contents are valid for the promo code.
  
  

Additional Information

 There are also additional advanced options that you can configure for promotions.  They become available after the promo is created.

Related help

• Page:
  Mixed Product Buy Pricing Promotion
• Page:
  Promo Codes - Additional Options
• Page:
  Tiered Promotion Codes
• Page:
  Promotions
• Page:
  Importing Products to a Promotion