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Customer Self Service supports the use of a credit card authorisation / capture mode whereby the credit card wont be charged until the goods are shipped.

 

Advantages of using this method

The advantages of using this method are:

  1. The amount charge to the card is exactly the same as the invoice value as it is not charged until the invoice print stage. This is handy for situations where back orders, product substitutions, or freight charging might happen.
  2. Less charge backs if goods cant be shipped
  3. Customers prefer not to be charged until the goods ship

 

Dis-advantages of using this method

The dis-advantages of using this method are:

  1. There is a chance that by the time the goods are shipped, the authorisation has expired and the card cant be charged.
  2. The money is received by the merchant later than would be under the purchase set up where the card gets charged on checkout. 

 

What is the process?

 

  1. When the order is placed online, a call is made to the payment gateway provider (example Payment Express or e-way). The mode sent to the payment gateway indicates that all that is required is an authorization over the amount required. For the card holder, this will reduce their credit available by the authorisation amount but it wont charge the card. For the merchant, the funds are not transferred.
  2. The order can then be integrated to the ERP system
  3. In integration, the authorisation number is recorded against the sales order
  4. When the goods are shipped, the invoice print program has a trigger in it to call the Customer-Self-Service charging program. This program will then call the Integrator which in turn will make a call on the payment provider. The authorisation number and the amount is passed to the payment gateway. This will charge the card previously provided. If the card cannot be charged, a message will be shown recommending the goods not be shipped.
  5. A customer payment record will be created in the website
  6. The payment record will be integrated to PRONTO matching the invoice number on the sales order. 

 

Note that Customer Self Service does not store the credit card details. These details are always stored at the payment gateway provider (eway or Payment Express).

This method is currently only supported for customers using Payment Express and TNS Gateways. The e-way gateway does not support this method.

 

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