Product Tokens are used in templates to display calculations from the business logic of Customer Self Service.
Available from 2014R1 Service Pack 1 or upon upgrade request.
The "Resource Tool" allows you to determine what the possible tokens to use for Product are.
For an explanation of all tokens see Product Tokens List
Step-by-step guide
To determine all of the resources available for Product:
- Navigate to the "System Preferences" page in the Admin menu
- Select the "Tools" tab
- Select the "Resource Enquiry" tab
- Select the "Product" tab
- Enter the following information:
- the Customer Code you wish to test
- the Role you wish to test
- the Product Code you wish to test
- Click the "Enquire" button, and the system will perform the check for the parameters specified
- The checks performed are listed
- Checks that have passed are shaded green
- Checks that have not passed are shaded red, and will include an explanation of why the check did not pass
- If any check has failed and displayed red, some action will need to be taken to make the product available for the customer
- Click the "Details" link on any of the check results to see a full description of the check performed and its results.
- If all of the checks passed you will also get information on all of the possible resources available for that product to that user on that role.
Checks Performed
Customer Exists
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