An email notification can be sent to users when their orders have shipped. The email template can be customised to include or exclude a range of information, including whether to show backordered items, and the email message can be edited.
Admin can enable Order Shipped notifications by completing these three processes:
- Update Order Shipped System Settings
- Update Integrator Settings
- Customise the Order Shipped Email Template
Step-by-step guides
1. Update the Order Shipped System Settings
- In the CMS, navigate to Settings → Settings (/zSettings.aspx).
- Click Orders.
- Click Order Conclusion.
- Tick Enable sending an order shipped email.
- In Order Shipped Email Template, select Order Shipped Email Template.
- To save changes, click Update.
2. Update the Integrator Settings
- Open the Integrator client.
Click the Settings icon.
Select the Advanced tab.
Enter the ERP (Pronto) status code in the field labelled Order Shipped Statuses (generally status 80).
Click OK.
Stop, then restart the Integrator. (See Integrator - Stop and Start for instructions)
3. Customise the Order Shipped Email Template
This step allows you to configure and edit the email message.
- In the CMS, navigate to Content → Emails.
- Find the Order Shipped Email template, and click Edit.
- Configure, add, or disable widgets as required. (The standard widgets that render this email message are automatically included.) Here is a list of some helpful information you can include/exclude:
- When you have finished editing the template, you can send yourself a test email. At the top right of the page, click 'Test Email...' . The sales order number needs to be valid and have the correct status.
Related help
- Email Order Track Detail
Email Order Address
Email Delivery Instructions
Email Order Summary
