On occasion, Administrators might need to disable a user. Or the system locks out the user due to too many failed login attempts. The user remains active as a customer but they cannot login to the website. Disabling a user is different from deactivating a user. Users with active orders or orders awaiting their approval cannot be deactivated (made permanently inactive) but they can be disabled.
What are active orders?
Active orders are those that:
1) have been submitted
2) are awaiting integration, or
3) orders awaiting approval.
When a disabled user attempts to login, a message displays to alert them that they are restricted from logging in .
Step-by-step guide
Administrators can manually disable a user in the CMS or while logged into the website as Administrator. The system will also disable a user for too many failed login attempts.
Disable/enable user in the CMS
To disable/enable a user:
- Go to ECommerce → Users → Website Users
- Use Search to find the user and click Edit next to them.
- Toggle ON/OFF Disable User Account.
- Click Save & Exit.
Disable/enable user in Website User Maintenance
To disable/enable a user in User Maintenance:
- Logged in as Admin on your website, go to Accounts → User Maintenance (zUsers.aspx) or Advanced User Maintenance.
- Use the Search tool to find the user, then click the radio button next to them.
- Click Modify.
- Tick/untick Deactivate User Account as needed.
- To save the change, click OK.
Related help
